Aussie Home Loans appoints CommSec’s Richard Burns as general manager of customer
Aussie Home Loans has appointed CommSec general manager of customer experience Richard Burns as general manager of customer.
Burns joins the company after seven years with CommSec, where he been general manager of customer experience for nearly four years. Prior to that position he was the head of strategy for just over one year and was also head of marketing for CommSec for just over two years.
Founder and executive chairman of Aussie Home Loans John Symond said: “General manager customer is a critical and unique role within our business, and we have been searching across industries and markets to find the right person for the job. I am delighted that this search led us to Richard and that he accepted my offer to join the Aussie team.”
Burns will be responsible for Aussie Home Loans’ brand, marketing and digital presence, customer retention and data and IT architecture and operations.
“As a member of the executive management team, Richard will be responsible for protecting and growing the Aussie brand while at the same time strengthening our digital effectiveness and presence with innovative technology,” Symond said.
“Richard is an impressive senior executive and without doubt has the right cultural fit, vision, experience and drive to lead our marketing, digital and IT teams.”
On his appointment Burns said: “Aussie is a genuine and iconic Australian brand and I am thrilled to be joining the business. Leading the IT, digital and marketing teams will be a great challenge, and one that will allow me to draw upon my experience in each of these three areas. I have heard great things about the team and am looking forward to meeting and working with them all.”
Burns starts the new role on February 9.
Miranda Ward
Miranda Ward worked for Mumbrella from 2013 to 2017, eventually becoming deputy editor. Miranda joined Mumbrella in September 2013 from Sky News.
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Well done mate, they’re lucky to have you.
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Great appointment by Aussie. You will kill it Rich.
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General Manager of Customer … sounds like they only have one.
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Good move Aussie.
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Congrats Richard, that’s awesome 🙂 J.A.M xx
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Congratulations Richard, and well done to Aussie too, great move!
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