The customer is always right. Particularly if they’re a video blogger
Want to see some evidence of the ability of the consumer’s ability to strike back?
Check out this offering from video blogger Nate “Blunty” Burr.
While the YouTube comment stream appears divided on who gets the moral high ground, it does look like somebody in the store forgot the adage that the customer is always right.
And there’s certainly no missing the name of the store in question.
Tim Burrowes
Linkedin
“I’m an opinionated loud mouth jerk off”- he got that bit right
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Oh dear, stupid Michael.
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I really wanted to link to this video as an example in an article I’m writing on why Aussies are really going to offshore online stores for electronic purchases, but the foul language means it’s NSFW.
Nate, there’s no need to F & C like some social media expert guru trying to establish credibility. The one “fuck” from the shop assistance would have been all the shock value and put the point across better.
Guys, there’s no need to swear like this online as it only detracts from the message, save it for the pub or angry meetings.
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mmmmm, we are only hearing 1 side of the story. If Blunty was being rude and sarcastic with me, I might tell him to GTFO too…
I’ve worked retail and yes there are slack shop assistants, but there are rude gits as well.
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This guy loves to hear himself talk, but his point about the displaying of prices is spot on. During my trips to Europe, it is always pleasant to be able to see the prices of just about everything that is displayed in store windows – including jewellery and watches. A dressed mannequin will have each item of clothing itemised with pricing on a card at the bottom of the display. Why doesn’t this happen here? Are our retailers afraid that they will scare customers off by displaying prices? Retail in Australia suffers in comparison to most of its international equivalents.
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So, Nate ‘Blunty’ Burr who says that there is nothing wrong with using the F and C word and who is an opinionated tw@t; gets offended when a shop assistant tells him to “Get the fck out of the store”.
Nate, the shop assistant was actually doing an excellent job of mirroring you!
https://www.youtube.com/watch?v=R11wOyP1en4
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(Edited under Mumbrella’s comment moderation policy)
Mate, just because you’ve got a handycam and are fetted by YouTube doesn’t make you anything ‘special’ when it comes to dealing with other people. Being a ‘video blogger’ doesn’t entitle you to swear and curse like an undisciplined 15 year old.
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Blunty got a taste of his own medicine and couldn’t take it?
Seems that Blunty finds it hard ti string a sentence together that contains intellect…
I certainly shall not be subscribing to Blunty’s video’s.
A message to Blunty: continue doing what you are doing, you will find an audience, although any ad dollar revenue probably will not be very high yielding…
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there is a good reason why prices are not dispalyed that miight be beyod the grasp of most self-obsessed types here. Advanced sales concept incoming….engagement… yes…rule 1 of sales- get the customer IN your store. if someone is going t buy a product and not just kick tyres, you need a subliminal tool to engage them IN the store so the price is the easiest hook to catch them.
Rule #2- negotiate- witht he advent of online shopping its all too easy now to compare prices so the real store has to offer more. This is done by negotiating and upselling which CUNT be done with a website. pun intended. It takes a real person to evaluate and monetize the transacation and then deliver the upsell options-i.e in a camera store; lens, batteries, case, sleaners, filters, tripods, and loyalty points…all these add up to a more valued customer experience which then makes it easier to ….
(rule #3) CLOSING….with a score of 3 positive reinforecments (price discovery, personal engagements and a percieved advantage in negotiation) the buyer is MORE likely to part with cash. Not guaranteed, but more likely. Sales is a game of statistics and success is had by skewing the stats in your favour. Obviously this can only be done with Competent staff which Gerorges seems to not have.
good bye
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@Carl Hooper
His point isn’t about the swearing being the problem, it’s about the context of it. Also according to his account he didn’t swear at the guy at all so ‘mirroring’ him (as flimsy an explanation as that was) doesn’t cut it.
There’s no reason why any person working in customer service should act this way towards anyone in their store, be it fellow staff, customer, anyone. It demonstrates a lack of professionalism and possibly of training within the organisation.
It’s one thing to swear in an online video which is a choice one can make if they wish, but in a professional environment where someone is PAID to provide service there is no excuse to be so rude to customers. It doesn’t matter how rude or arrogant you consider Blunty to be, I don’t think his behaviour or attitude warrants being told to ‘get the f*ck out’ of a store.
Poor customer service is a pet hate of many people, especially those of us who having worked in the sector always managed to be polite when faced with difficult customers.
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@Sarah Ferris “in a professional environment where someone is PAID to provide service”
Pay peanuts Sarah and guess what happens…
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I hate bad customer service too, so listened to the rant and then i saw the plug for the competitor at the end. Smells like #CFC… This dude won’t be stealing any more of my time.
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cant get past the first minute – tedious.
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@fabfour – I got to 3 minutes…it didn’t get any more interesting I’m afraid.
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well done for highlighting such terrible customer service and continue to be as you are…ill never go to George’s!!
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What a douche.
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With a junior career in retail I agree, good customer service is paramount in retail.
However this guy just proved he’s a w@nker that can swear a lot. Not interesting or funny. Wonder if he feels better for it?
Could have been done better. Anyone got a good example to share?
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Way too long and foul language appalling. Shame could have been worth a look, I want something I can play in the office without offending 70% of my staff.
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I find blunty’s account suspicious… He seems like the type of person to be aggressive and obscene. I personally believe he would have fired off a few swear words/ rude remarks before the salesman responded with GTFO.
There is only so much a human can take, were not robots.
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Counter jockey Michael’s behaviour in George’s camera store was almost – not quite – as self-indulgent and offensive as Blunty’s in this clip. I wasted 7 whole minutes of my life – stupid – but I find abattoirs and truck crashes strangely fascinating too.
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Wow, TLDW. All you’ve proven is that you’re a foul mouthed so and so. I’ve been to Georges, I’ve gone in there with the most ludicrous asks, like ‘can you still get black and white film?’ and they’ve been nothing but accommodating. Yet another reason why you bloggers will never be real journalists. Try to stick to the facts mate.
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Phew. (Edited under Mumbrella’s comment moderation policy).
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I made it to 15 seconds when i noticed this rant goes for 7 minutes.
Now I feel like my life will be 7 minutes longer.
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I absolutely despise poor customer service. Fantastic comeback.
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story is wrongly titled
it should be “this customer is a self-absorbed whiny twat – particularly because he is a video blogger”
he admits to being sarcastic and basically abusive and wonders why he got told to GTFO?
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I am a regular visitor to Georges and have in fact bought my own DSLR camera from them and dealt with Michael and found him to be more than helpful. I don’t endorse anything blunty says and clearly don’t really find his comments offensive but mindless. Michael doesn’t need to say anything about the regional manager, they own the business and are not subject to any regional manager so that point alone casts deep doubt about every point blunty raises. And a message to those who won’t visit Georges because you believe this tripe from blunty, it’s your loss.
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He is a pratt, but in a Kyle Sandilands way he will no doubt be a loved or hated character. I have clicked onto his website for the first time, watched a few reviews and will probably check out his reviews in future along with c-net, gizmoda etc. He is an opinionated whack job, but he knows his stuff and his game is all about opinions/reviews. Good luck to him.
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Sounds like your 8 years in retail has made you bitter and twisted. Some people have bad days and it also sounds like your hard work, after all there is always two sides to a story. You have just lamb based a professional business based on one employee’s behaviour without giving Peter George the ability to correct the problem. Shame on you and your foul potty mouth.
Somewhere in the world there is a bigger problem then your poor customer service experience.
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You’re such a man, Nate. To drop the ‘C’ word definitely makes you a better person than the salesperson. Well done. You’ve definitely convinced me to stay clear of bloggers like you who sound more like a sour opinionated arse…(notice I didn’t actually continue with that word?) who really craves attention because he missed out on a couple of hugs when he was a child. There is no regional manager at Georges because the store is privately owned and Michael is the owner’s son-in-law. Why would he tell you that he know’s the regional manager….Sounds to me like someone is stretching the truth a bit there…hey Nate?? By the way sales people have the right to refuse service to anyone that they feel like and there is absolutely nothing you or your little rant can do about it. You are a sad, bitter individual and I’m sure that you’ll get what you’re owed. There are thousands of buses out there….You should try walking in front of one!
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Hey Blunty, go to snakeracing.com.au for the cheapest GoPro’s.
I also agree that Australia has the worst customer service int he world. Fuck me they are shopkeepers who think the sun shines out of their butt.
I am sick of attitude and shop workers being too distracted with their chit chat with their friends to bother serving anyone.
I always butt in to their conversation and demand politely service, if they do not respond fast enough i go to another shop or better yet ONLINE.
Why is it that I can order something from America and get it delivered to my door faster than some nuffy Aussie shop can deliver the same article from a few suburbs away.
Keep up the rants.
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Here’s a challenge…Why doesn’t Nate go into the store and actually call Michael a ‘C***’ to his face. I’d love to see that. Hey Nate – Let us all know so that we can get front row tickets unless you don’t have the balls and can only express yourself in this particular way. I couldn’t care less about the rants – bring on the BLOODSPORT !! Let’s see some action !! All in favour ???
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