Myer, Mercedes and Good Guys tops Roy Morgan’s customer satisfaction poll

Myer is the department store with the most satisfied customers, while Mercedes-Benz is the car brand that keeps its customers happiest, according to research from Roy Morgan.

The Good Guys, Internode, Michel’s Patisserie, Aldi, Virgin Mobile, Crowne Plaza and JB Hi-Fi topped their respective categories for the second consecutive year, at the Roy Morgan Customer Satisfaction Awards in Melbourne last night.

The research was the result of a survey of around 50,000 Australian consumers, and 22,000 business decision makers over the year 2012.

The study is now in its second year.

The winners list in full:

  • Car Manufacturer of the Year – Mercedes-Benz
  • Bank of the Year – Victoria Teachers Mutual Bank
  • Building Society of the Year – Newcastle Permanent Building Society
  • Credit Union of the Year – Police & Nurses (WA)
  • General Insurer of the Year – Defence Service Homes Insurance
  • Major Bank of the Year – NAB
  • Private Health Insurer of the Year – CBHS
  • Risk & Life Insurer of the Year – Real Insurance
  • Business Bank of the Year – Bendigo Bank
  • Business Insurer of the Year – WFI
  • Business Superannuation Manager of the Year – Cbus
  • Major Business Bank of the Year – Westpac
  • Quick Service Restaurants of the Year – Fasta Pasta
  • Auto Store of the Year – Suprcheap Auto
  • Chemist / Pharmacy of the Year – Guardian
  • Clothing Store of the Year – Suzanne Grae
  • Coffee Shop of the Year – Michel’s Patisserie
  • Department Store of the Year – Myer
  • Discount Department Store of the Year – Best & Less
  • Discount Variety Store of the Year – The Reject Shop
  • Furniture / Electrical Store of the Year – The Good Guys
  • Hardware Store of the Year – Home Hardware
  • Music / Book Store of the Year – JB Hi-Fi
  • Shoe Store of the Year – Williams
  • Sports Store of the Year – Sportspower
  • Industry Superannuation Fund of the Year – ESS Super
  • Retail Superannuation Fund of the Year – Colonial First State
  • Supermarket of the Year – Aldi
  • Handset Provider of the Year – Apple Iphone
  • Home Phone Provider of the Year – iiNet
  • Home Internet Service Provider of the Year – Internode
  • Mobile Phone Service Provider of the Year – Virgin Mobile
  • Domestic Airline of the Year – Virgin Australia
  • Hotel And Resort of the Year – Crowne Plaza
  • International Airline of the Year – Singapore Airlines
  • Electricity of the Year – actewAGL
  • Gas of the Year – actewAGL

Comments


  1. Wayne
    21 Feb 13
    4:37 pm

  2. I got some socks from Myers and they were of exemplary quality.