Myer, Mercedes and Good Guys tops Roy Morgan’s customer satisfaction poll
Myer is the department store with the most satisfied customers, while Mercedes-Benz is the car brand that keeps its customers happiest, according to research from Roy Morgan.
The Good Guys, Internode, Michel’s Patisserie, Aldi, Virgin Mobile, Crowne Plaza and JB Hi-Fi topped their respective categories for the second consecutive year, at the Roy Morgan Customer Satisfaction Awards in Melbourne last night.
The research was the result of a survey of around 50,000 Australian consumers, and 22,000 business decision makers over the year 2012.
The study is now in its second year.
The winners list in full:
- Car Manufacturer of the Year – Mercedes-Benz
- Bank of the Year – Victoria Teachers Mutual Bank
- Building Society of the Year – Newcastle Permanent Building Society
- Credit Union of the Year – Police & Nurses (WA)
- General Insurer of the Year – Defence Service Homes Insurance
- Major Bank of the Year – NAB
- Private Health Insurer of the Year – CBHS
- Risk & Life Insurer of the Year – Real Insurance
- Business Bank of the Year – Bendigo Bank
- Business Insurer of the Year – WFI
- Business Superannuation Manager of the Year – Cbus
- Major Business Bank of the Year – Westpac
- Quick Service Restaurants of the Year – Fasta Pasta
- Auto Store of the Year – Suprcheap Auto
- Chemist / Pharmacy of the Year – Guardian
- Clothing Store of the Year – Suzanne Grae
- Coffee Shop of the Year – Michel’s Patisserie
- Department Store of the Year – Myer
- Discount Department Store of the Year – Best & Less
- Discount Variety Store of the Year – The Reject Shop
- Furniture / Electrical Store of the Year – The Good Guys
- Hardware Store of the Year – Home Hardware
- Music / Book Store of the Year – JB Hi-Fi
- Shoe Store of the Year – Williams
- Sports Store of the Year – Sportspower
- Industry Superannuation Fund of the Year – ESS Super
- Retail Superannuation Fund of the Year – Colonial First State
- Supermarket of the Year – Aldi
- Handset Provider of the Year – Apple Iphone
- Home Phone Provider of the Year – iiNet
- Home Internet Service Provider of the Year – Internode
- Mobile Phone Service Provider of the Year – Virgin Mobile
- Domestic Airline of the Year – Virgin Australia
- Hotel And Resort of the Year – Crowne Plaza
- International Airline of the Year – Singapore Airlines
- Electricity of the Year – actewAGL
- Gas of the Year – actewAGL
topics
Roy Morgan
I got some socks from Myers and they were of exemplary quality.
User ID not verified.