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CUSTOMER JOURNEY MAPPING MASTERCLASS

NETWORX’S FIRST MASTERCLASS WITH CUSTOMER FRAME – TUESDAY 20 AUGUST – LOFT WEST END

Following the success of our recent panel discussion on Customer Journey, Networx + Customer Frame are excited to announce our full day masterclass on this very topic. This will be a day like no other training or workshop you’ve ever attended. We kick off at 9:30am, finish by 4:30pm with a healthy dash of fine food, networking + guaranteed thought-provoking learning.

We’ll guide you through topics such as:
+ Why Customer?
+ Why customer connection is the key to business success
+ Customer Experience starts with a journey
+ Identify your customer’s pain + what to do about it
+ Create your own Customer Journey Map
+ Using the Customer Journey to drive customer centricity

Masterclass Facilitators:

Peter Turner, Customer Strategy Superhero, Customer Frame

Peter is a global leader in transforming SMEs, large businesses + organisations through the eyes of their customers. As a customer strategy catalyst, he brings over 20 years of experience in consulting projects for both commercial + government organisations in the UK, Australia + throughout Europe.

Sueanne Carr, Customer Strategy Superhero, Customer Frame

A globally accomplished strategy professional, Sueanne is passionate about connecting businesses with the ultimate reason they exist: their customers. Her impressive reach has transformed market-leading brands such as lastminute.com, Terry White Chemmart, PPQ, AVIS, Travelocity, Hays Recruitment, Visit Sunshine Coast + many major Regional + State Tourism + Government Organisations.

Ticket Cost:
Earlybird Tickets (until 31 July): $795 inc GST
Full Tickets (from 1 Aug): $995 inc GST

Full details and more at http://bit.ly/cjmasterclassbne19

When

20th August 2019 09:30 am
To 20th August 2019 05:30 pm

Where

Loft West End
100 Boundary Street
West End 4101