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Associate Strategist – Social Media

Khoros is seeking an Associate Strategist (Social Media Manager) to add to our growing professional services team. Associate Strategists are mix of social media expert, media planner and analyst who can counsel Khoros customers on best practices. They can work independently with little oversight, both on their specific assignments but also across disciplines for larger team deliverables. Associate Strategists have started to develop an area of expertise but are still proficient across all types of social (community management, paid, content strategy, analytics, etc.).

Job Duties:
• Effectively manage customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.
• Monitor and manage customers’ brands across all major social networks and actively mine social conversations for relevant insights and opportunities to engage.
• Assist with scheduling staffing resources to ensure consistent coverage on accounts.
• Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.
• Work with strategists and analysts to plan, forecast, and report for on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.
• Review and analyze paid and organic content for optimization and strategic opportunities to improve.
• Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks.
• Manage and mentor social media coordinators by facilitating opportunities to grow and accomplish established goals.

Minimum Requirements:
• Bachelor’s degree and 3-5 years in the social media space or equivalent combination of experience, education, and training.
• Strong familiarity with key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn and Snapchat.
• Experience working with advertising platforms across the major social networks a bonus.
• Passionate about all things social; demonstrate an eagerness to learn and share best practices, new trends, and major developments in the social space.
• Enthusiasm for and willingness to grow in all facets of social media management including marketing, social care, content strategy, content strategy, measurement, and account management.
• Demonstrate initiative and independence; is consistent and dependable.
• Willingness to go the extra mile to help a teammate, customer, or community member.
• Works well within highly collaborative, multidisciplinary teams with many moving parts; highly developed sense of teamwork is a necessity.
• Excellent project management and organization skills; ability to manage multiple projects and prioritize based on customer needs.
• Ability to manage and analyze large data sets, work in Excel, and create and build meaningful charts and reports.
• Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice.
• Ability to manage multiple personalities and communication styles, empathize with team members, and successfully navigate interpersonal communication to create and maintain a positive team environment.
• Outstanding oral, written, and presentation skills required.
• Minimal travel may be required.

Preferred Requirements:
• Agency or brand experience preferred.

Sydney 2000



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