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Client Services Director

Client Services Director

Growing Global Brands

Leading Incredible Teams

Taking us to the next level

Due to phenomenal business growth, Apparent is looking for an experienced Client Services Director who can lead the charge across a select group of high-profile global clients.

We have an enviable international and local client list and an experienced team of over 85 specialists across consulting, strategy, client service, creative ideation, content, social, production and technical delivery.

It’s a fast paced and constantly changing environment so we need someone who is entrepreneurial and hungry to do great things.

The Client Services Director will sit above 3 talented Business Directors and a client service team close to 40 people. This is a great opportunity to lead a high performance team who have a collective passion for great work.

The role:
• Build strong relationships with agency leads across disciplines to produce innovative programs of work
• Lead and motivate a high-performing account service teams to ensure client satisfaction throughout campaign development and delivery
• Build and maintain strong C-Suite client relationships and drive them forward
• Manage business commercials across accounts including forecasting and overall financials
• Drive new business growth, both organic and through new clients

Desired Skills and Experience

• A digital marketing evangelist, with at least 1-2 years as a Client Services Director in an Integrated Agency across multi disciplined teams
• Experience in B2B marketing, with a strong interest and knowledge in technology is key
• At ease working across all areas of CRM, including customer lifecycles, and acquisition, conversion and engagement strategies
• Excellent understanding of all things digital including marketing automation, UX/web projects, and social media and content marketing
• Natural team leader with a passion to mentor and grow great talent
• Innately curious and keen to share learnings with clients and team
• Self motivated, flexible and able to work without supervision or instruction
• Ability to extract client needs to scope opportunities

This is an incredible opportunity to drive account service excellence and contribute to the shape of the agency in a newly created role. All in a family friendly and collaborative working environment.

If this sounds like you, please email your resume and cover letter to careers@apparent.com.au

In the interest of time, we will only be responding to those people who have the relevant skills.

About Apparent

We are a proudly independent customer engagement agency based in Sydney. We’ve enjoyed phenomenal growth year on year since opening our doors over 9 years ago, and have developed an enviable international and local client list. Our experienced team of over 85 specialists covers disciplines including business consulting and strategy, client service, creative and content development, production and technical delivery. It’s a fast paced and constantly changing environment and we need people who are hungry to do great things.

Redfern, Sydney 2016

Apparent

Interested?

Please email your resume and cover letter to careers@apparent.com.au

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