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Client Success Director

Fantastic senior leadership opportunity now available in leading CX and Martech consultancy in Melbourne.

Working closely with the General Manager, you’ll work across their suite of blue-chip clients delivering cutting-edge CX, CRM and Digital strategies. The agency offering is focused in the Martech space, using marketing automation to embed data-driven strategies into their clients business. You’ll have responsibility for building close relationships with key client stakeholders to drive organic business growth, identifying new opportunities that open up areas for new engagement. You’ll manage a team spread across both Sydney and Melbourne, and work to build a culture of enthusiasm, initiative and confidence. With a keenly strategic mind, you’ll ensure all work reflects CX principles and generates strong results for clients.

Your background should demonstrate a thorough understanding of data-driven marketing, and you will have worked at senior levels in either consultancy, agency or client side. You will have led teams, and a great track record in building stakeholder relationships. With a genuine passion for CX, you’ll need to have had some exposure to marketing automation including platforms such as Salesforce. Most importantly you should have that instinctive knack for knowing how to engage with clients to drive growth.

This is a growing consultancy offering a wonderfully supportive and positive environment. There’s a great team in place and some lovely office perks too. Located in an inner-city suburb with public transport nearby, as well as fabulous coffee!

The CX industry is booming right now and this role will position you perfectly as an expert in this space.

Salary: $150k+


SCC Talent.


Please send your application to email@scctalent.com.au or phone us on 03 9863 7442 for a confidential discussion of the role.


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