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Connections Planner (CRM Strategist)

This exciting role in a leading CX Agency is central to the creation of connected brand experiences. The successful applicant will need to connect all the meaningful customer touchpoints across both online and offline and ensure ideas are felt by the audience throughout the journey. You’ll be sensitive to different consumer mindsets and will know what message to deliver and when and the most effective mediums to carry the idea to reach the right audience. Data knowledge, technology platforms experience and media savviness are really important, as is your love of great creative ideas and wanting them to live longer and stronger in the customer journey and the UX, so the job gets done for the brand each time.

Desired skills:
Effective customer journey mapping
Fluent in cross-channel media mix planning
Strong focus on digital marketing planning
Knowledge of CRM and campaign data management
Technologically proficient: understanding of key consumer and organisational digital platforms and how they all best connect
Results focused, you’re strong in data analysis and measuring performance
Stakeholder engagement and internal team management, you’re able to take clients and the agency along for the journey
Exceptional presentation skills and workmanship and efficiency
Ideal experience:
3-5 years in customer experience strategy
Minimum bachelor’s degree
Digital marketing / agency background
Ideally, experience in Telecommunications, financial services and IT
About you:
A collaborative team player, a connector
A trusted and invaluable partner to senior clients and agency business leads
A champion of the strategy team, committed to helping raise the departments profile
Results driven, entrepreneurial, no ego

Sydney

iknowho - Get in the know

Interested?

If this isn’t the role for you, but you are looking for your next career move, get in touch on 02 8925 9200 for a confidential chat, or visit www.iknowho.com.au for a full range of opportunities.

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