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Contracts Manager Food & Beverage

Job Status: Ongoing, Full Time

Salary: Base salary of $115,057 per annum, plus 11.5% superannuation contributions

Position No:SOH3114

Applications Close: Sunday 21^st  2024

Role Enquiries:  recruitment@sydneyoperahouse.com

An organisation where diversity of thought & experience is valued, supported & respected.


The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes:

* Everyone feels welcome here.
* We better understand and connect with the community.
* We are future ready.
* We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.


The Contract Manager is responsible for overseeing the relationship management and contractual performance of key Food and Beverage Operators. This role will ensure the operator contracts are managed efficiently and effectively to align with strategic goals of Visitor Experience and Engagement portfolio. SOH food and beverage venues are operated by third parties, whilst our visitors consider their time at SOH as a single experience. A key purpose of the role is therefore to ensure that the operations of SOH and its operators are cohesive and that the visitor experience is both seamless and of the highest quality.

Key responsibilities of this role are to ensure the implementation of compliant procedures, standards and service strategies in line with SOH guidelines and service agreements. This position works with the operator to ensure key performance indicators such as menu concepts, service style and concepts are constantly changed and enhanced. This role is a conduit between the operator and all internal SOH departments and requires advanced communication and stakeholder management skills.

This position is suitable for a passionate, dedicated and experienced food and beverage or contract management professional with a strong operational background ready to further develop their contract management skills.

Further detailed information about the role and its requirements can be obtained from the role description.


We are looking for someone with:

* Tertiary qualifications or relevant industry experience in middle or senior management
* Financial management knowledge and experience
* An understanding of how to implement projects and business strategies
* Problem solving and conflict management skills
* Experience and ability to work and collaborate well with peers, executive management and directors
* Experience in commercial contract management an advantage


The Sydney Opera House gives you access to a fantastic range of benefits including:
* 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
* 5-week’s annual leave.
* Flexible working arrangements.
* Access to a range of professional development programs and staff engagement initiatives.
* Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
* Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
* Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
* Working for an organisation who has committed to the United Nations Sustainable Development Goals
* Complimentary tickets to shows.
* And many more!


We are an inclusive employer who recognises that everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process please email us at recruitment@sydneyoperahouse.com so we can discuss this further. If you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders. We welcome and encourage applications from people who are d/Deaf and Disabled or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, identify as LGBTIQ+ and from other underrepresented groups/communities.

Read more about our DI&B commitments outlined in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans.


We know flexibility means different things to different people, let us know how we can best support you to be your best.


Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan

In addition, applicants will be prompted to answer the two following targeted questions in the online application platform.

1. Provide an example of how you have managed multiple stakeholders, to reach a positive outcome, giving consideration to your communication, collaboration and negotiation skills.

2. Briefly outline an initiative or change you have conceived and implemented which demonstrates your commitment to continuous improvement of business processes and systems

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

Applications will not be accepted from recruitment agencies


Sydney Opera House


To apply for this position, please use the following URL:



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