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CRM Snr Account Manager (SalesForce)

Our client is a new type of agency, established as a joint venture with their global partner. They are a model for the future, working seamlessly whilst continuing to grow into bigger and better things. Their team is among the finest on offer, a collective of hardworking individuals courageous enough to put their hand up to do things differently. They are a Demand Creative Partners working across all platforms with a clear customer journey strategy and we are looking for a CRM Account Manager to join them, from the point of intrigue, through an inform stage, close of sale and delivery of the on-going relationship.

Reporting to Client Services Director, the Senior Account Manager (SAM) is responsible for managing Client Partner relationships and workflows – working collaboratively to help define briefs, develop ideas and deliver effective and innovative solutions, taking a leading role all CRM / Digital strategy. The work is largely e-CRM and therefore the SAM must have a strong background in selling and delivering technical digital CRM solutions. The SAM must have experience of CRM Strategy, Creative origination, Social and Analytics. Digital Platform experience would be highly desirable. The ideal candidate will have solid experience in producing successful 360 integrated campaigns with experience with film content also.

Key Responsibilities:

Enhance and amplify the email communication channel as the driver of the CRM initiatives

Execute campaigns from an ad hoc promotional standpoint, ensuring the right brand message is delivered

Drive the CRM strategy to align with our lifecycle marketing goals

Work effectively across multiple functions within the business

Align with external partners to ensure we are utilising best practices within the email marketing space and to push the envelope innovation wise

Utilise our data and the platform’s full potential to deliver the ultimate personalised experience for the customer

The Must Haves:
3-5 years experience in a similar role
Proactive, organized and willing to contribute to the overall CRM strategy
Being a team player is essential, as collaboration forms the core of delivering our strategies
Salesforce marketing cloud skills are looked upon favourably
Testing and learning are also a key part of the role
Strong written and verbal communication skills
Strong prioritisation and time management skills
A keen collaborator, true team player and ability to take feedback on board

North Sydney 2060



please email a resume jason@digipool.com.au


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