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Customer Experience Executive

We are seeking experienced customer service professionals to join Guardian Australia’s Sydney office on a full-time basis with an immediate start.

Working as part of a small team the customer experience executives will act as the first point of contact for Australia and Asia-Pacific based customers for all Guardian products including membership, contributions and Guardian Weekly.

In this role you will be responsible for providing exceptional front line customer service to Guardian customer and supporter queries, efficiently resolving issues, handling inbound calls, emails and post, order processing, liaising with third parties, following through with queries and escalating as required and ensuring customer data is processed in a secure and responsible manner.

Our ideal candidates will have experience providing superior customer service and conversing via email and phone with a demanding customer base. The successful candidates will have demonstrated digital skills, experience handling customer data safely and processing financial orders, be highly organised, process driven and proactive and have excellent written and verbal communication skills. A high attention to detail, strong problem-solving skills and the ability to work both independently and as part of a team is essential. Previous experience using Salesforce and Google is highly desirable.

For more information please view the full job description here: https://gnm.learn.taleo.net/files/pdf/Customer_Experience_Executive___SYD___JD_Guardian_Australia___April_2019.pdf

This role is being offered on a full-time, permanent basis with an immediate start.

Closing date for applications: 25 April 2019

For more information, contact: australia.hr@theguardian.com

Applicants should be legally eligible to work in Australia. Guardian Australia is unable to sponsor prospective employees’ visa applications.

Surry Hills 2010

Guardian Australia

Interested?

To apply for this position please copy and paste the following URL to your browser and follow the prompts: https://gnm.taleo.net/careersection/ex/jobdetail.ftl?job=SYD000057

You will be required to upload your résumé (maximum three pages) plus covering letter as one document.

Closing date for applications: 25 April 2019

For more information, contact: australia.hr@theguardian.com

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