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Customer Experience Specialist

The Why

Our client is a new kind of organisation, one that’s as supportive and socially conscious as it is agile and explorative. Their DNA is around having a commercial mind and social heart and it captures who they are at the core. Due to continued growth and development as an organisation, they are now looking to hire a Customer Experience Specialist to join the team

The What

Develop and deliver initiatives to increase customer engagement and satisfaction experience.

Deliver key initiatives that impact on the continuous improvement of the orginisation.

Develop and deliver learning programs

Collaborate with business partners to delivery customer and people focussed recommendations

Partner with internal stakeholder to developer opportunities to build awareness and capabilities

Design, develop, imbed and measure solutions that advocate an improved customer experience

The How

Proven track record in the delivery of customer centered process, system and communication improvements

Well versed in process improvement methodologies and human centered design techniques

Evidence of strong relationship building and stakeholder management skills


Good Folk




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