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Customer Success Manager – Data Store

LiveRamp is the leader in data connectivity, helping the world’s largest brands use their data to improve customer interactions on any channel and device. We thrive on mind-bending technical challenges and are on an exciting phase of growth globally. Our values of entrepreneurship, humility, and constant personal growth are what drives us forward, creating values and making significant impact in the digital ecosystem.

ABOUT THIS JOB
Do you enjoy customer success and know how to navigate and manage customers? Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of marketing technology and data? Consider joining our team

The IdentityLink™ Data Store makes it easy to buy and sell a wide variety of valuable data—all with a single contract. With our extensive network of platform integrations, data owners can easily make their data accessible, and buyers are able to find the exact data they need to reach their target audience and improve their understanding of consumers.

RESPONSIBILITIES
Reporting to the Head of Partnerships and Platforms, you will;
• Manage and grow some of our largest and most strategic accounts
• Own the day-to-day relationship with existing and new Platform/Data Partners in ANZ; leading regular interactions and updates (eg. Weekly, Monthly, Quarterly) for renewal and upsell opportunities
• Drive new and existing Data Store demand from Agency, Brand, Publisher and Platform partners.
• Work closely with Product, Sales and Marketing (locally and globally) to develop program solutions that expand and deepen these relationships
• Build roadmaps for our customers that will include Marketing initiatives and Product milestones.
• Measure and report on an account’s achievement of critical and key performance indicators and share these findings with the APAC leadership team.
• Identify new opportunities where LiveRamp can add value to our partners
• Support technology innovations for programmatic advertising.
• Be a brand ambassador and represent LiveRamp at industry events

QUALIFICATIONS
• 3-4 years of experience managing customer accounts at SAAS, AdTech or MarTech companies.
• Customer relationship and strategic account management experience a plus.
• AdTech and data marketplace/exchange experience preferred.
• Great communication skills both internally and externally.
• Ability to build relationships at all levels, including C-suite. Independent and self-sufficient.
• Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).

NSW, Sydney

LiveRamp Australia Pty Limited

Interested?

Email your CV to jasmine.lee@liveramp.com

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