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Customer Success Team Leader – inbound sales

Big Wave Digital are super pumped to be working with Melbourne’s fastest growing technology brand, they are a platform based business who offer unique experiences and gift ideas for everyday activities and special occasions. They are new, fresh, ambitious and absolutely smashing it when it comes to their core business offering and continued business growth, both locally and Internationally.

Currently we are on the hunt for a Customer Success Team Leader to join their operations group. This is a newly created role reporting to the Operations Director and Founders, and covers people leadership, customer service and sales. You’ll need to be a data driven nut – almost obsessed with data!! Using insights, research, data & stats to shape your teams’ sales strategies. You will also need to be hands on; directing from your “ivory tower” isn’t going to cut it here, we are looking for someone who can really roll up their sleeves and work end to end, really lead by example.

Some of duties will include:
Leading the sales and customer service team of 10. You’ll be owning day to day prioritisation for the team, driving efficacy, setting daily objectives, managing individuals etc.
Getting on the tools… the successful candidate will be picking up inbound calls, doing follow-ups, responding to emails etc. You’ll be leading by example!
Hiring, onboarding and upskilling. You’ll be responsible for building and getting the most out of your team.
Helping set the sales and service strategy for the company. You’ll work alongside senior leadership to set the strategic priorities as we triple year on year.

This is a role with high visibility to the leadership team and interacts with all areas of the business from sales, product, tech and design, so you will need to be an amazing communicator, with the natural ability to organise and collaborate with others. This business has ambitious growth plans, VC backing and offers loads of scope for FAST career development.

Please share your application via the link below, or mark applications: Attention Dayna Stewart | Head of Digital & Data Recruitment | Big Wave Digital | dayna@bigwavedigital.com.au | www.bigwavedigital.com.au | 02 9331 5527

Melbourne 3000

Big Wave Digital

Interested?

Please share your application via the link below, or mark applications: Attention Dayna Stewart | Head of Digital & Data Recruitment | Big Wave Digital | dayna@bigwavedigital.com.au | www.bigwavedigital.com.au | 02 9331 5527

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