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Digital Account Manager

Marketics is the exclusive provider of the Albert AI digital marketing platform in Australia and NZ. Albert is the world’s first and only Artificial Intelligence Marketing platform – a truly autonomous machine that requires little human manipulation to execute campaigns seamlessly across all digital channels including social, search, display and programmatic.

Due to a period of successful growth, we are looking for an experienced Digital Account Manager to take ownership of one of our major accounts. You will be responsible for managing all technical and operational aspects of Albert’s relationship with the clients. You will be passionate about the customer experience with a focus on creating long-term and growth orientated relationships.

Working in a passionate team of 5 and reporting into the Client Account Director, you will serve as a trusted advisor to clients throughout the account lifecycle – implementation, planning, launch, ongoing support and success measurement. Throughout this lifecycle you will work with the clients to identify opportunities to expand or upgrade the client’s footprint with Albert products and services. You will be an engaging account manager and will meet with your clients regularly to review performance and provide a value-add service.

As a member of the Marketics team you will have an opportunity to travel to Tel Aviv to conduct training with the Albert team.

What you will do…

-Understand and document client business needs, challenges, goals, and strategies
-Manage customer implementations, including technical integrations and campaign set-up
-Proactively assesses, clarify, and validate customer needs on an ongoing basis
-Provide virtual and onsite training sessions and ongoing strategic consultation
-Provide hands-on support to optimize Albert based on evolving campaign goals
-Create professional reports that share business intelligence and campaign results

What you will bring…

-3+ years hands on campaign experience in performance marketing, across Google Adwords, programmatic/display and Facebook Advertising (campaign strategy, management and optimisation)
-Experience in analysing and presenting diverse sets of campaign data with experience in Google Analytics or other analytics software
-Client Account Management Experience
-Highly proficient in relationship management, public speaking and excellent presentation skills
-Working knowledge of tracking pixels (implementation, optimization, troubleshooting)
-Understanding of digital marketing measurement ecosystems (analytics, CRM, DMP, etc.)

The good stuff…

As Marketics is part of the BRG group of companies, our purpose is to shift the way people experience life. So when it comes to our people we want to shift the way they experience life, at work.

Our employee benefits (below) are a meaningful reflection of this purpose, and the chance to be part of an established yet high-growth business is something that keeps our people engaged and determined to win every day.

-3 paid ‘Volunteer Days’ to give back to the community through our 1% pledge
-Commitment to professional development at all levels of the organisation
-A competitive compensation and incentive plan
-New Sydney CBD offices
-Monthly social and wellness events
-Flexible work arrangements
-Annual three-day company trip
-Generous discount on all experiences

If you think this sounds like the perfect role for you apply today to begin your journey with the BRG and the Marketics team!

Sydney CBD 2000

The Big Red Group


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