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Digital Product Owner

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The role

We have an opportunity for an enthusiastic Digital Product Owner to build their career in a supportive and collaborative team. You must have a passion for creating and defining a product vision!

You’ll bring our digital strategy to life by building features, products and experiences that our guests love. The product owner will create joyful and seamless experiences for our guests, without exposing limitations. In this role you will be the visionary for a product within our suite of digital products and services.

You will be responsible for creating and executing the Digital Product roadmap alongside your talented team members who live and breathe digital and are passionate about delivering on commercial and guest needs.

As part of this role, you will be responsible for:

* Creating the vision for your product including creating financial forecasting and business modelling to support digital product business cases for enhancements and delivery of roadmap items
* Delivering unique and engaging experiences for our guests, by liaising with key business stakeholders, project teams and technical development teams
* Managing digital projects and initiatives through the product development lifecycle
* Analysing and reporting on key product performance metrics, proactively identify opportunities to improve product engagement and conversion
* Providing specialist knowledge to support the business and colleagues through consultation and solution designing

Who you are

* A strong communicator. You have the ability to communicate complex thoughts and ideas clearly to different stakeholders.
* A people person. You collaborate and engage with the internal and external stakeholders understanding relationships are key.
* An innovative thinker. You can come up with out of the box ideas and solutions to deliver outstanding experiences for our guests and deliver commercial benefits.
* An analytical mind. You have a planned and systematic approach, and the ability to interpret customer needs into application and operational requirements.
* A flexible self-motivator. You understand how to effectively deal with ambiguity, rapidly changing priorities and a continual backlog of work.
A team player. You enjoy working within a team environment, willing to go above and beyond to help your team succeed.
* A customer advocate. You represent the voice of the customer in all that you do.

What you’ll need:

* 2-4 years’ experience in agile projects, products and/or cross functional teams
*Knowledge of platforms used in our product owner teams including Aha!, Confluence, Jira and Sharepoint
*Strong skills in analytics utilising the Adobe Analytics suite and Power BI

Brisbane 4006

Virgin A


To read the position description for this role, and to apply, visit



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