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ECommerce Manager

As Australia’s leading Hair & Beauty destination, we offer the largest range of professional hair products and provide the ultimate customer experience for anyone who desires to look their very best with our hair services. Hairhouse is spreading the power of good hair across Australia through retail stores, salon and online.

We have an exciting opportunity for a full time E-Commerce Manager to join our Support Centre team in Doncaster.

The E-Commerce Manager is an essential part of the continued growth and success of the Hairhouse e-commerce platform and is responsible for delivering the right online experience for our customers whilst achieving sales & profit target.

The key responsibilities of the role are to:
• Drive sales and profit by increasing on site optimisation and conversion
• Manage site profitability via driving cost efficiencies and effective management of warehouse
• Manage and optimise all on site content, including products, imagery, videos
• Take ownership of all online product inventory, including forecasting, ordering and replenishing, maintaining optimum stock levels
• Work with agency to drive SEO
• Manage ongoing site performance through testing and analytic
• Provide regular reports to the business, tracking sales and profitability
• Develop processes and systems that are industry leading
• Lead and develop the Ecommerce team
• Manage day to day relationship with digital agency with respect to web development/optimisation projects
• Delivering site conversion through promotional execution, on site merchandising and campaign implementation
• Ongoing website maintenance – conduct regular functionality reviews, always ensure accurate pricing , regular performance monitoring

What will you need to succeed in this role?
• Proven retail experience in a similar E-Commerce Manager role (preferably in beauty)
• Commercial acumen and ability to drive sales
• Strong analytical skills with previous experience in driving conversion
• Ability to engage multiple stakeholders
• Innovative mindset to drive continuous improvement
• Leadership capability and team management
• Effective communication skills and high attention to detail
• Experience with Google Analytics and Netsuite / SuiteCommerce an advantage
• A positive, proactive and collaborative approach to everything you do

We value our people and offer a competitive salary, product discounts, regular incentives and on-site car parking. Excited yet? We are! We can’t wait to hear from you

Doncaster 3108

Hairhouse Warehouse


Send resume and cover letter to sarahr@hhwh.com.au



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