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eCommerce Operations Lead

eCommerce Operations Lead

Calling all eCommerce Operation specialists – fantastic role to take you to the next level of your eComm journey!

Here at Big Wave Digital, we partner with organisations and senior leaders to help them build, grow and develop exceptional teams. We specialise in digital, tech and sales – we are a people led business that takes pride in the companies we partner with – and this business is one of our favourites.

With the support of the Customer Success Manager, you’ll take on a lead role on the operational side of the eCommerce division – from customer service and experience to shipment and delivery – it’s a great role to sink your teeth into. You’ll develop, deliver and improve eComm initiatives, managing a range of projects and contributing to the overall success of the business.

You’ll be a key relationship builder, managing and influencing key stakeholders across internal teams and third party partners to deliver the best outcomes for customers. I like to think of this role as the conductor of an orchestra – you help the team come together and see all the moving parts working in sync!

The role will see you working across several key areas:
Guaranteeing dispatch and delivery promises are met
Leading improvements to the delivery offer
Work with IT teams to ensure the technology drives customer experience
Select and manage suppliers and 3rd party partners
Fast-track ideas and resolutions to ensure continuous improvement to the customer and team experience

Let’s look closer at what you’ll need to get in the door to say “Hi!”:
Experience in an eCommerce operations team: you know your way around home delivery, click and collect and customer experience
You have a continuous improvement mindset: you’ll ensure policies and procedures are fit for purpose
You’re innovative and creative: from brand awareness to new packaging, you are forward thinking and influential
Great negotiation skills: showcase how you understand 3PL, warehouse and fulfilment, and working with vendors
You’re up to date with IT: technology underpins everything these days, especially in eCommerce!
Start up mentality: you can think on your feet, make educated decisions quickly and know what your competitors are doing well
Trust us, you want to apply for this role! Send your CV to Nicole – she’s our head of Digital recruitment and can’t wait to hear from you.



Big Wave Digital




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