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Senior Account Manager | CX Digital Agency

Expectations of the role:
• Know the status of all your jobs in the agency, and be familiar with jobs the Business Executive and Business Manager are working on.
• Act as a key liaison point for the client, working with them to analyse campaign metrics and reporting.
• Become an expert on the client’s market, and align customer journeys to their business goals.
• Manage expectations of internal and external stakeholders, knowing when to escalate issues.
• Challenge clients when relevant, offering constructive and thoughtful ideas. Become a trusted source of advice.
• Ensure all briefs and propositions are customers grounded.
• Write insightful briefs and clear, considered debriefs, making it easy for us to get work right the first time.
• Ensure timings are always being kept up to date and manage scope changes effectively.
• Manage the end to end the creative process with the support of the Business Director.
• Confidently deliver presentations to clients and internal stakeholders, focusing on CX principles.
• Nurture and support the Business Manager so they can progress.
• Manage multiple projects and prioritise workload.
• Manage time and budgets in Workbook, and understand basic project financials.
• Lead by example, demonstrating quality service and thinking.
• Complete daily timesheets in Workbook

If you are an experienced Senior Account Manager with a solid understanding of the digital space and integrated creative agency experience, this could be the next opportunity your looking for!

Apply today or visit www.iknowho.com.au for a full range of agency and client-side opportunities.


iknowho - get in the know


If this isn’t the role for you, but you are looking for your next career move, get in touch on 02 8925 9200 for a confidential chat, or visit www.iknowho.com.au for a full range of opportunities.



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