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Social Media Community Manager | Creative Communications Agency

Reference: 2892504

• Proven experience as a Social Media Community Manager with an agency background (1-2 years experience required).
• Reports to Social Media Specialist, and working cross-functionally with internal teams, as well as partner agencies and external clients to deliver social media campaigns integrated with PR and other business units.
• Have an in-depth understanding of the current social media landscape, while keeping a pulse on the constantly evolving trends.
• Supports in managing day-to-day community and content management and client relations from time to time, depending on project scope.
• Daily check-ins on community management and post-performance.
• Initiates, tracks and manages the implementation of social media campaigns.
• Works in conjunction with client service/PR account managers to ensure all communication and copywriting on behalf of a client adheres to the relevant guidelines and reflects the brand tone of voice.
• Identifies and communicates in a timely manner any risk management issues.
• Supports in research, trends analysis of broader digital environment, and assessment of social media campaigns and competitor activity develop case studies and shares learnings with wider team.
• Understands the client’s social media needs inside and out, can answer questions (or find out answers), gathers data and offer insights into consumers.
• Proficient in, or willing to upskill quickly in social listening/audience insight tools (Social Studio and WARC).
• Follows agency processes and proactively suggests opportunities to improve processes when required.

• Proficient in English, both verbal and written communication with high attention to detail.
• Skills in working with WeChat and Weibo would be an added advantage
• Manages a number of responsibilities in the face of competing priorities.
• Able to prioritise tasks based on relative importance and urgency.
• Understanding of basic online development process and information architecture – sitemaps, wireframes, user flows and functional specifications.
• Ability to learn new technologies and marketing concepts quickly.
• Ability to have two reports – Social Media Specialist currently offsite and Director, onsite

If you would like to know more about this opportunity please apply or visit www.iknowho.com.au for a full range of agency or client-side opportunities.


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If this isn’t the role for you, but you are looking for your next career move, get in touch on 02 8925 9200 for a confidential chat, or visit www.iknowho.com.au for a full range of opportunities.


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