Clare started at the grassroots of service, working on ‘the shop floor’ before beginning her career as a graduate in hospitality following completion of her degree and masters in Marketing from the University of Birmingham. She went on to hold a number of senior roles in Marketing, Customer Service, Customer Experience, strategy and proposition within FTSE 100 UK and Global companies. Recognised as a leading expert in her field, Muscutt has won numerous awards including UK Professional of the Year, endorsing her for forward thinking approach to customer experience and impressive commercial results.

I am a senior marketing professional with over 16 years experience in marketing and brand management, having held roles across the Telecommunications, FMCG and entertainment industries. My strengths lie in marketing & brand strategy, particularly in managing brand transformation and complex campaigns from insight formulation to full through the line implementation. I am a strong people manager and thrive on leading teams to deliver on goals and KPIs.

John Broome is Chief Marketing Officer of Unilever Australia & New Zealand. John’s career spans 25 years in brand marketing across various categories such as food, confectionery, cleaning and personal care. John has worked with a number of the world’s leading FMCG companies including Reckitt Benckiser, Kelloggs and Nestle.
Originally from Yorkshire, England, John has lived and worked in the US, Canada, UK and Europe. He and his family have been in Australia for the past 10 years.

Aimee has over 16 years media experience in the Australian market working across a range of high volume Blue Chip clients, and ultimately leading and managing the OMD media business, driving operating standards and product output to achieve brand vision and company goals.

Thriving in fast paced categories, Aimee has a real passion for managing complex pieces of business, leading large teams, and working as a partner to clients in the development of communications solutions that leverage business opportunities. Testament to the scaling traction and momentum achieved since joining OMD in 2011, Aimee was appointed Chief Executive Officer, OMD Australia in October 2016, leading and managing the largest media agency network in Australia of a +500 staff across 6 offices.

Aimee’s career trajectory with OMD has been testament to the outstanding impact and contribution she’s delivered to the agency, our clients’ business, and wider media community. This has culminated in OMD Australia being ranked #10 in BRW’s Top 50 Best Places to Work and OMD Sydney being named in the top 3 agencies in the world on the 2015 WARC 100!

Aimee was recognised in the Campaign Asia-Pacific 40 under 40, and SHE’SAID’ series of Inspirational Women, she was also awarded Campaign Asia-Pacific’s Account Person of the Year and listed in the B&T Women in Media Power List for two consecutive years.

Having started as junior media planner for Silicon Valley brands such as Intel in the mid 90’s, Jee’s professional career has since spanned multiple sectors and geographies. She has worked across Consumer Technology, Telecommunications, Banking and Retail and in the US, Europe, UK and Australia. Jee is currently Vice President of Marketing at Luxottica, looking after brands such as OPSM and Laubman&Pank.
 
A self-professed “one-trick-pony”, Jee’s specialisation is in leading brands through transformations.  Brands needing a revitalisation of their strategy and positioning have called upon her to architect the change and champion it through the communications, culture and customer experience.And regardless of sector, geography or brand, Jee’s starting point is always the same: curiosity about the customer, and their hopes, needs and fears of the category. 
 
A Korean raised in South East Asia, Jee, her Dutch husband and three Australian daughters now call Sydney home.

Patrick is co-head of YouGov’s Asia Pacific business, based in Hong Kong. He has a wealth of experience across Asia, having lived and worked in the region since 2001 as a strategy consultant, media executive and then as cofounder of a market research startup.

He spent 8 years as a strategy consultant with Monitor Group (now Monitor Deloitte), initially in Europe and then in Asia, advising senior executives and leadership teams on issues of competitive, marketing and organisational strategy. He has led complex consulting projects throughout Asia Pacific.
Patrick was Vice President of Strategy at Star TV (Newscorp’s Asian pay TV business). He helped develop the company’s future plans for its core consumer media business, with a primary focus on India. He then led the company’s European business unit before returning to Hong Kong where he was asked to join the founding team for a startup TV company (Tigergate, now Celestial Tiger).

As a long term buyer and user of market research, and spotting a gap in the market for rapid, accurate insights delivered over mobile, he co-founded and led a mobile research startup – Decision Fuel – that was acquired by YouGov in 2014. He now co-leads the Asia business for YouGov. YouGov is one of the world’s leading insights firms, with a passion for building industry-leading, technology-driven ways to understand consumers better.
Patrick has an M.A. and M.Eng. from Cambridge University.

Dean has a depth of commercial experience ranging across the FMCG and Liquor industries in the last 15 years. Having worked for Lion, Diageo and Nestle across Sales, Category and Marketing leadership roles, he is currently Head of Category for Danone Nutricia in ANZ. Dean is passionate about delivering improved health outcomes for young Australians and Kiwis and joining with retailers to deliver sustainable category growth. 

Maree is a passionate marketing professional with almost a decade of experience across various industries. Completing a degree in Commerce majoring in Marketing and Human Resources, Maree has a successful track-record of building high performing teams through her Marketing skills and knowledge and passion for people by creating and implementing extensive training and development initiatives.
 
Her professional specialties include; leadership, training and development, building high performing teams, marketing plan development and implementation, business development, data and segmentation, lead generation, integrated marketing campaigns, direct marketing campaigns, email marketing, marketing communications strategies, campaign development, content marketing, content creation, traditional marketing, digital marketing strategy including social media.

Jason Bentley is the founder of AURORA VR & Revolution Shopper Marketing, with 15yrs of experience working with major retailers & brands to explore innovative shopper strategy through Virtual & Augmented Reality.  Jason and his team work in collaboration with Facebook, Samsung VR, Microsoft HoloLens and Nikon. AURORA VR & Revolution Shopper Marketing challenge companies to challenge what is possible in the world of Virtual & Augmented Reality.

Col recently joined Country Road to lead the focus on further building this iconic Australian brand and the overall customer experience. He is a passionate marketer with experience working across Australia, Europe, Asia, UK and USA. Prior to Country Road, Col globally headed up marketing and Ecom at Cotton On, as well as marketing at Target Australia. Before moving to Australia, he spent most of his career at Disney and Sony PlayStation in European roles.

John is the Group Marketing Manager for Kathmandu’s Australia, New Zealand and UK operations. He has 15 years of knowledge to share across brand and retail marketing from the adventure, travel, fashion, jewellery and big box department store categories.

John has developed and managed successful commercially orientated brand repositioning programs for many retail brands including Kmart and Kathmandu. He has also led traditional retail brands through extensive customer centric digital transformation programs to deliver growth in market share and customer preference.

Andrew has been working in the marketing industry for more than 17 years in a range of specialised positions including digital and social marketing, PR, mobile experience and marketing strategy, both in Perth and Melbourne.

He headed up the social media team at the Jetstar Group and has worked at the cutting edge of mobile and social technology at mobile startup PlayUp where he marketed the product to be a top 5 free sports and messaging app across China, Australia, UK and the USA.

He was responsible for the WA Day campaign that won the Social Media Award at the Australian Web Awards two years running, and currently holds dual roles at Spotlight Retail Group as Marketing Manager for Spotlight, and the Digital Marketing Lead for Spotlight and Anaconda across Australia, NZ, Singapore and Malaysia. He loves his sport and, like most, he is permanently attached to his phone.

Kate has over 20 years of marketing and advertising experience across Facebook, Microsoft Advertising UK, and for brands including Sensis, McDonald’s and Tabcorp. She has combined this extensive career into her ‘dream’ role as Head of Retail & QSR for Facebook ANZ. Kate works with top Facebook retail clients to develop strategies that will drive foot traffic and grow the basket in an era where consumers look at their mobile screens as they walk down the high street.

Angus leads the Australian marketing strategy and implementation for Treasury Wine Estates’ impressive portfolio of much-loved brands. He is responsible for developing multi-faceted consumer marketing programs for Australia’s leading wineries including Penfolds, Wolf Blass, Yellowglen and Wynns.

Angus has vast experience across the global wine industry having held previous senior marketing roles with Hardys Wine in Australia, and Constellation Brands in the US and UK. A significant part of his professional career has been spent working in both Northern California and Australia with some of the most famous names in the world of wine and he has a proven track record for developing effective brand strategies and strong team leadership, coupled with challenging the status quo in the ever- changing marketing landscape.

With over 16 years of diverse experience across brand, PR, events, research and promotions in both Australia and London, Georgia has led her career to specialise in shopper marketing, or what she calls shopper experience.

Georgia launched a shopper marketing specialist agency Integer across both Sydney and Melbourne. Under her leadership, Integer became one of the most awarded and respected shopper agencies in Australia. Integer’s client list included Australia’s most-innovative marketers, including P&G, Mondelez, GSK, Kellogg’s, NISSAN, Coles and MARS. This success led to Georgia being named Top-40 – Under-40 two years in a row in the media, communications and advertising industry.

As Managing Partner, Shopper at JWT Georgia has created an integrated shopper experience offering that is grounded in utlising global data intelligence to convert shoppers in the right mindset and at the time, both locally and globally.

David is the General Manager of Customer Communication and Engagement for Supercheap Auto, and is responsible for developing the marketing strategy of the thriving retail business, specialising in automotive parts and accessories. With 10 years experience in the brand, David has seen the business grow from less than 200 stores with annual sales turnover of $500 million, to having over 300 stores with annual sales approaching $1 billion. Supercheap Auto is the largest brand in the Super Retail Group and for 10 consecutive years has delivered sales and EBIT growth, in a mature market. 
 
Under David’s marketing lead, the Supercheap Auto brand has evolved from a traditional high / low product-and-price based retailer, to a brand which has an engaged community of customers and brand advocates. This transition has been driven through clever creative, an effective media mix, social and content programs. Supercheap Auto also has a history of successfully leveraging its sponsorship assets to create impactful retail sales events.

Matt is the Founder and Executive Strategy Director of The General Store, a businesses that specialises in retail strategy and innovation.

In 2013, Matt and his team won ‘Best Store Design in the World’ at the World Retail Awards in Paris. In 2014, they were short listed again (top 5 in the world) and in 2015 The General Store won ‘Emerging Agency of the Year’ at the Adnews Agency of the Year Awards. 

Matt worked on the highly regarded repositioning of Supercheap Auto, the creation of BCF (Boating Camping Fishing), store of the future for Hungry Jacks, brand strategy for Rebel, advertising for BMW and strategy and creative work for Shoes of Prey.

Matt is on the advisory board for the Masters of Marketing program at Swinburne University and is a regular speaker retail innovation and the human decision making process.

Christophe Eymery is an MBA graduate from ESCP Paris, AIT Bangkok and Monash University . Melbourne.Christophe is in charge of all paid and owned Media at L’Oréal ANZ supported by a team of experts across Media, CRM and Consumer Affairs.

He has previously worked with Renault in Australia & New Zealand. After four years, he moved agency side to run the Digital Media Business of ZenithOptimedia in Melbourne, servicing clients such as nab, Honda, Nestle, Victoria Government and University of Melbourne for five years.

With a firm grasp of Digital Marketing, he shifted back to the client side in 2013, returning to his initial roots at L’Oreal and oversee digital development for the Leader in Beauty’s portfolio of 25 brands in Australia and New Zealand.

He has been delivering presentations in key industry forums in Australia and the USA in the past two years, such as ad:tech in Sydney, Dreamforce in San Francisco and Connections in New York.

Bill is a marketing scientist at the Ehrenberg-Bass Institute the world’s largest centre for research into marketing. Bill’s research focuses on shopper behaviour leading to purchase in the grocery environment. His expertise covers in-store navigation patterns, child understanding and response to advertising, and consumer behaviour. His work is published in the Journal of Retailing and Consumer Services, the International Journal of Market Research, and the Journal of Social Marketing.

Bill has worked on commercial projects for a broad range of organisations, in industries such as packaged goods, retail, quick service restaurants, not-for-profit, and various levels of government. He is experienced in measuring Distinctive Assets, copy testing, measuring brand equity, setting advertising budgets, measuring brand performance, improving in-store communications, and programming tools that can be used across a marketing organisation.

David brings more than 25 years of retail experience to Blackmores including an in-depth understanding of grocery and retail channel strategies. With an emphasis on driving business transformation and showcasing leadership, David combines his commercial acumen with an adept ability to recruit superior talent and motivate teams.

David has held key leadership positions in Tesco throughout Europe and Safeway in the UK. In Australia, he has successfully led Red Group, a chain of book and stationery stores, and previously worked with senior leadership teams from a diverse range of brands including Jenny Craig, Ecco Shoes, Metallicus and Review.
David recently served on the Board of ASX-listed PAS Group and is currently a passionate advocate and valued member of the Board of Directors at Quest For Life, a charitable foundation that provides practical skills and healing for people to create peace and resilience in their lives.

Experienced CEO and Non-Executive Director with 25 years in high-performance companies in a range of categories including: Big Data, Internet, E-commerce, Financial Services and Media. Tim is an Advisor to Quantium, Australia’s leading data and analytics company, a Director of the NRMA and holds interests in several high growth innovative companies. He has an absolute passion for data driven strategy and Director’s roles in Data Governance.

He has worked in and with leading global and Australian organisations including PBL (Publishing & Broadcasting Ltd), Time Warner and Microsoft. Tim has held Board roles in listed ASX companies including Infochoice and Julia Ross Recruitment/Ross Human Directions. Along with fellow directors and Chairman Hon. R J Hawke, Tim established The Bestest Foundation. This charity has raised over $4,000,000 for disadvantaged Australian children.

Specialty Business Areas: Non-Executive Director, Internet and Technology, Shareholder Value Creation, Innovation, Data-Driven Strategy, Technology, Marketing and Leading teams through change.

Anna is the Strategic Brand Manager for Australia’s leading fashion retailers, Sussan and Sportsgirl.

She is responsible for strategy development, marketing & visual merchandising across both businesses working with her team and the brands London based communications agency.

Her role on Sportsgirl is developing and driving the marketing strategy across the brand’s primary touch points; advertising, public relations, digital, e-commerce and store experience.

Her primary focus has been to create a clear and competitive brand positioning for Sportsgirl, through a well-defined brand vision, knowing who the customer is and what the brand wants to be famous for.

Before joining the Sussan Group 14 years ago, Anna spent her career in advertising agencies in Melbourne and London, specialising in retail marketing including fashion, department stores, volume retailers and supermarkets.

With more than 20 years’ experience within the retail fashion industry, Belinda has certainly seen more than a few trends come and go, and come back around again.

Belinda caught the fashion bug at Palmer Corporation where she worked on the iconic JAG brand, at a time when it relaunched into the market through an impactful campaign starring the one and only Linda Evangelista. Chasing a new challenge she looked a little further afield and moved to the
UK where she worked for a variety of advertising agencies and at the world-renowned Selfridges & Co department store where her first PR stunt was to recreate a beach, on Oxford Street, during peak hour.

Arriving back to Australia, Belinda was lured by the heritage and reputation of the Jeanswest brand, at a time when Chloe Maxwell was the face. After 14 years with Jeanswest, Belinda can probably tell you anything and everything you need to know about denim.

Andrew’s obsession with retail advertising started at Country Road and progressed into roles on both client and agency side of high profile retail icons including Myer, Westpac and Forever New.
Not just making ads, he’s found himself launching stores; engaging suppliers and inspiring staff.
He loves the pace of the work.

In 2013, Andrew co-founded Pencil&Pixel with Andrew Henderson who had worked as the Creative Director of David Jones for the previous 10 years.

Together, Andrew&Andrew bring a perfect storm of retail and creative experience to the retail specialist creative agency. With a pedigree of some of the most famous agencies in the world, their promise is to make the brands they work with more valuable.

An FMCG Research professional with 20 years’ experience in marketing research. Dale has worked on research projects with many large multi-national FMCG manufacturers and retailers including Unilever, Coca-Cola, Colgate, Pepsi, Coles, Woolworths and Tesco.

Currently in the role of Head of Customer Voice Coles Supermarkets, Dale is responsible for the leadership of the Coles Customer Voice programs ensuring the “voice of the customer” is heard across the entire Coles business.
These programs include:
The Tell Coles customer experience tracking program with 28,000 surveys per week from customers
Leadership of the Customer Care team including the Social Media team, ensuring the customer experience is consistent across all channels and aligned with Coles brand values
Management of the Coles Executive Immersion program

Prior to Coles Dale was Senior Vice President Nielsen Research Shanghai & Hong Kong where he worked with multi-national and local companies in China. He was responsible for running a team of 100+ researchers to deliver insights that helped suppliers and retailers grow their businesses.

Christopher Barry is the General Manager of Consulting at Forethought. Prior to this role, Chris was the Account Director of Retail at Forethought and prior to joining Forethought, Chris was Head of Category Insight at Coles.

As Executive General Manager of Property, Store Development and Services, Tim is responsible for optimising the productivity and value of Myer’s property portfolio.

Responsibilities include developing the strategy and execution plans for the overall store footprint, in terms of store locations, size, tenure and commercial performance. Additionally, he is responsible for determining the company’s store capital investment program for redevelopments and upgrades, and the in-store design and fit-outs.

Tim is accountable for optimising the productivity of the space occupied in stores, DC’s and Myer’s head office, including the execution of their facilities management.

Danny has over eighteen years of experience developing his skills and knowledge within the retail sales and marketing sector. His experience stretches across several industries, categories and retail formats having worked with brands like Myer, rebel, Woolworths, GSK, Sony, Microsoft, Suncorp, Coca-Cola, Adidas, Dell, Jamaica Blue and more across several marketing disciplines. Predominantly in Australia, Danny has also lived and worked in London and Singapore.

As the current leader of Australia’s longest standing retail agency, Danny’s passion for retail sees him and his amazing team bring world class experiences to customers for Australia’s best retail brands.

Danny is passionate about creating memorable and impactful retail consumer and shopper experiences – both in store, online and essentially anywhere brands can be engaged and transactions can be influenced or made.

Ingrid is the Director of Loyalty and Customer Data at Woolworths Food Group. As head of Woolworths Rewards, she manages one of Australia’s leading retail loyalty programs with a database of more than nine million members. Her core focus is leveraging customer data to deliver an extensive below-the-line 1:1 sales platform.

Ingrid has a long history in customer-centric, data-driven retail strategies and previously launched My Dan Murphy’s as Head of Loyalty at Woolworths Liquor. Prior to joining Woolworths Limited, Ingrid was General Manager of Customer Relationship Management and Loyalty at Coles, where she managed Flybuys. She previously worked as a Senior Executive at Accenture, specialising in customer growth strategies, data analytics and change management.

Adam co-founded Quantium in 2002. An Actuary with over 20 years’ experience, Adam has overall responsibility for Quantium’s day-to- day operations and strategy.

Adam holds a Bachelor of Economics (Actuarial Studies), is a Fellow of the Institute of Actuaries of Australia and a Fellow of the Financial Services Institute of Australasia and is a regular speaker on various data analytics related topics. In 2013 he was awarded Actuary of the Year by the Actuaries Institute for his work in data analytics.

Adam was formerly a Partner at Deloitte where he led the firm’s insurance pricing and customer analytics business area.

Paul is Executive Creative Director at SapientNitro and has worked in the area of user experience and digital design for over 13 years both in the UK and Australia. An expert in understanding customer behaviour, Paul uses practical user-centered and design thinking techniques to help organisations provide their customers with engaging and delightful experiences.

Paul has experience in e-commerce, CMS and marketing services projects, spanning multiple industries including financial services, education, retail, health, automotive and FMCG.

Cassandra has a passion for creativity, design and technology, and eleven years’ experience across disciplines including user-centred design, experience strategy, UI and branding, Cass has led the interactive design domain at SapientNitro for four years. She is currently focused on defining and pioneering Agile and Lean processes for ‘blended’ teams. Her experience spans a diverse portfolio of global clients in the UK, Australia and New Zealand including ASX, University of Auckland, and OPSM.

Hugh has devised comms, digital and brand strategies for Telstra, Pernod Ricard, Origin Energy, Lion, Quit, Pfizer, MasterCard, Target, Nestle and Diabetes Australia, and his work has been awarded AIMIAs, and ADMAs. His social marketing strategies have also been recognised for their effectiveness on the highest stage – winning Effies for The National Heart Foundation (2010) and Cure Brain Cancer (2015). And his passion for social marketing led to pro–bono work for Rape & Domestic Violence Services Australia, Full Stop Foundation, and Cure Brain Cancer. Hugh has served as member of the Account Planning Group committee since 2013.

Ali has turned her hand to a few different things, including working client side at Apple Europe, editing a newspaper in Bolivia, and being a parent of two small children. At BMF she’s been lucky enough to find her home in one of the bravest yet loveliest planning departments around. She has led planning on the ALDI account for the past five years, as well as (among others) P&O, FFA and Weight Watchers. Ali has appeared as a panellist on Gruen, and has written for several industry publications. As well as winning the Battle of Big Thinking, Ali was a speaker at last year’s Vivid Ideas Exchange.

Pip is an award winning keynote speaker, regular industry commentator, and thought leader. She is a regular contributor to the CMO & CEO Magazines and is a Business Mentor for Slingshot.

Pip has worked on both agency and client side having started her career in the UK in 1992. After working in agencies such as Saatchi’s and Grey Advertising in London running the Global Procter & Gamble business.

Pip was then appointed Marketing Manager to launch a new Virgin business, Virgin Energy, a Richard Branson start-up. Prior to founding BrandHook, Pip was the Brand and Communications Strategy Director at Carat.

Pip is currently listed as #4 in the ‘Top 10 Twitter accounts to follow’ by Karen Stocks, MD Twitter Australia.

Dr Tiberio Caetano is Co-Founder and Chief Scientist at Ambiata, where he uses AI and Machine Learning, and more generally scientific principles, to demonstrably and sustainably grow profitability for businesses. Ambiata has as clients some of the largest Australian brands in FMCG, Banking, Insurance, Telecommunications and Media. Dr Caetano is also a professional machine learning researcher and has adjunct professorial appointments at the ANU and UNSW.

With over 15 years of management consulting experience across the retail and consumer goods industries, Nhung works with leading companies to grow their business and drive efficiencies across digital customer and channel, supply chain, finance and enterprise performance, and talent and organisation. Her focus is on the exploitation of digital and analytics to improve speed to market, enhance customer experience, empower the workforce, and reduce cost to serve.

Nhung currently works with major clients from a range of industries such as retail, food and beverages, services, government, and pharmaceutical to implement innovative change programs that drive tangible benefits across the business.

Steve Kulmar’s career spans more than 35 years of owning and running retail marketing services businesses – in all he has over 40 years in the brand building, advertising, communications and marketing industries.

George is an experienced technology entrepreneur and believes technology will free up our time from mundane thinking and tasks, enabling us to expand our minds and solve important problems.

He is the co-founder and CEO of Booodl, which is a smart store discovery service. It helps shoppers find the rights physical store and makes retailers and shopping malls more discoverable on digital devices. The team believes it is important that physical store discovery is solved. They are building the largest database of physical store data and technology solutions that help the physical retail ecosystem create seamless shopper experiences to compete with Amazon.

Prior to Booodl George was a seed investor and founder of conTgo, helping grow the business to a successful exit with Concur, a US based SaaS business listed on the NASDAQ.

George is passionate about technology and how to create an innovation eco-system in Australia that will ensure future generations enjoy a high quality of life.

Clare started at the grassroots of service, working on ‘the shop floor’ before beginning her career as a graduate in hospitality following completion of her degree and masters in Marketing from the University of Birmingham. She went on to hold a number of senior roles in Marketing, Customer Service, Customer Experience, strategy and proposition within FTSE 100 UK and Global companies. Recognised as a leading expert in her field, Muscutt has won numerous awards including UK Professional of the Year, endorsing her for forward thinking approach to customer experience and impressive commercial results.