<- Back to all events

Service Design Info Night

A new world of design – crafting the perfect experience.
Looking to take your design skills to the next level? Heard about all the hype for service design and not quite sure about what it is and how it will fit with your skills? We have a night, some answers and some beer. So join us.

What is Service Design?
This is the process where we understand, refine and create both the experience and the delivery of a service. The process helps us innovate (create new) or improve (existing) services to make them useful, useable and desirable for customers as well as effective and profitable for organisations.

Understand the difference between Service Design, Customer Experience and User Experience Design
Understand and apply relevant research techniques
Pull apart a service experience into the 5 P’s
Create a service blueprint
Co-create an ideal service experience
Test this service vision on humans
create an awesome service design project from start to finish
What is it?
An informal information night, where you can learn whether our Service Design course is a perfect fit for you. Come chat with other curious people and find out what is taught throughout the semester.

Who will be there?
Our former Service Design instructor, as well as other business owners, agencies and support staff.

What’s next?
Full course available – come test the waters.

RSVP on the Academy Xi website: http://bit.ly/2xf6i85

When

19th October 2017 06:00 pm
To 19th October 2017 08:00 pm

Where

Academy Xi
Level 3, 45 Exhibition st
Melbourne 3000

ADVERTISEMENT

Get the latest media and marketing industry news (and views) direct to your inbox.

Sign up to the free Mumbrella newsletter now.

 

SUBSCRIBE

Sign up to our free daily update to get the latest in media and marketing.