<- Back to all events

Launch into Service Design (Melbourne)

Thoughtfully-created experiences and relationships are paramount to making your service user-friendly, competitive, and relevant. Service Design is the practice of planning and organising people, communications, and material infrastructure of a service – with a focus that stays at the heart of the offering: your customers.

Experience a high-paced version of our Service Design program with Academy Xi; we’ve condensed key learning outcomes into an intensive 1-day bootcamp – equipping you with some of the tools and knowledge that are key for understanding Service Design.

With the vast selection of options and customisable opportunities in today’s marketplace, it’s increasingly important to design an experience, product or service that best suits your customer and truly caters to your market.

With the well-rounded, industry-relevant skill-set you’ll acquire from our Launch into Service Design Bootcamp, you’ll be ready to take on the dynamic world of Service Design!

Bootcamp Learning Outcomes:

Gain an overview of Service Design, its history, and impact in the business world
Understand the difference between Service Design, Customer Experience, and User Experience Design
Learn and apply some relevant research techniques, such as: 1-to-1 interviews, Stakeholder Maps, and Service Design Maps
Learn Service Design methodology to be able to pull apart a service experience into the 5 P’s
Create a service journey
Co-create an ideal service experience
Test this service vision on actual humans!

RSVP on the Academy Xi website: http://bit.ly/2hllAlo

When

20th January 2018 10:00 am
To 20th January 2018 05:00 pm

Where

Academy Xi
Level 3, 45 Exhibition st
Melbourne 3000

ADVERTISEMENT

Get the latest media and marketing industry news (and views) direct to your inbox.

Sign up to the free Mumbrella newsletter now.

 

SUBSCRIBE

Sign up to our free daily update to get the latest in media and marketing.