NPS: How to Improve Your Net Promoter Score (And Does it Distort What You Do?)

Speakers: Jee Moon, Vice President Marketing, Luxottica; Shelley McDowell, Director, Customer Experience Strategy, CBRE; Graham Miller, Research Director, The Leading Edge; Gerry Walsh, Customer & Commercial Strategy Manager, NAB Labs; Vinny Panchal, VP, Director of Client Services, Jack Morton Worldwide (moderator)

June 7, 2017