Aussie Broadband launches AI-powered challenger telco

July 16, 2024 3:47

Aussie Broadband has launched a new digital-first challenger telco aimed at disrupting the NBN market in Australia.

Launching on Tuesday, Buddy Telco users will be able to manage their connections, upgrade, outages, and usage, through the telco’s app, website and live chat, enabling a “simple and seamless digital-first experience”.

Services will be offered on a self-service basis only, using automation and machine learning for network and technical support.

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Lauren McNamara

Lauren McNamara is a freelance journalist. She previously spent three years at Mumbrella, most recently as the associate editor. She left her staff role in August 2025.