CX Lavender appoints Paul Munce as business partner
CX Lavender has appointed Paul Munce as business partner.
In his new role, Munce will become a member of the agency’s leadership team and take on the management of its major clients.
Munce is returning to Australia after 15 years in London, where he spent 12 years as managing partner of digital marketing agency MBA. Prior to that, he spent two years as an account manager with Publicis’ Chemistry.
CX Lavender founder, Will Lavender, said: “Paul is wise, experienced and possesses good energy. His expertise in data-led CX and driving results for clients make him the perfect fit for Lavender’s customer-centric approach. I’m sure that he’ll contribute much to our culture, our CX excellence and our clients’ growth.
“Paul will join a talented leadership team that’s working with clients in progressive new ways and creating world-class work, simply and efficiently. We’re 100% behind our end-to-end CX service model — data stewardship, CX creation and CX technologies — which has proven itself to CX-focused clients who want to get their customer experience humming.”
Munce said of his appointment: “My passion has always been customer-centric marketing and ideas that impact the bottom line, so I know I will feel at home at CX Lavender. In my view, CX Lavender is one of the most innovative agencies anywhere in the world and I can’t wait to work with Will and the team to deliver work that drives strong business performance for our clients.”
Brilliant hire… Welcome home big man!
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