News

CX Lavender appoints Paul Munce as business partner

CX Lavender has appointed Paul Munce as business partner.

In his new role, Munce will become a member of the agency’s leadership team and take on the management of its major clients.

CX Lavender founder Will Lavender and new business partner Paul Munce

Munce is returning to Australia after 15 years in London, where he spent 12 years as managing partner of digital marketing agency MBA. Prior to that, he spent two years as an account manager with Publicis’ Chemistry.

CX Lavender founder, Will Lavender, said: “Paul is wise, experienced and possesses good energy. His expertise in data-led CX and driving results for clients make him the perfect fit for Lavender’s customer-centric approach. I’m sure that he’ll contribute much to our culture, our CX excellence and our clients’ growth.

“Paul will join a talented leadership team that’s working with clients in progressive new ways and creating world-class work, simply and efficiently. We’re 100% behind our end-to-end CX service model — data stewardship, CX creation and CX technologies — which has proven itself to CX-focused clients who want to get their customer experience humming.”

Munce said of his appointment: “My passion has always been customer-centric marketing and ideas that impact the bottom line, so I know I will feel at home at CX Lavender. In my view, CX Lavender is one of the most innovative agencies anywhere in the world and I can’t wait to work with Will and the team to deliver work that drives strong business performance for our clients.”

ADVERTISEMENT

Get the latest media and marketing industry news (and views) direct to your inbox.

Sign up to the free Mumbrella newsletter now.

 

SUBSCRIBE

Sign up to our free daily update to get the latest in media and marketing.