Disgruntled is not just a pig that’s lost its voice
Tony Jaques provides a timely reminder that crises don’t always begin from some unknown entity outside an organisation – disgruntled employees are also likely candidates.
The disgruntled employee wreaking revenge on a company may seem like a movie plot or a clickbait cliché. But one Australian fast food outlet learned recently it can be a very real threat to brand and reputation.
A former worker at the Domino’s Pizza store in Lismore, New South Wales, posted photos on Facebook said to show filthy kitchen conditions at the outlet.
The images – including mouldy cheese, insipid prawns and dirty workbenches – were shared more than 900 times and prompted over 800 reactions, mainly predictable expressions of disgust and pledges never to visit the outlet again. However some former employees came to the store’s defence, saying that during their time cleanliness was A1 and food was always fresh.
