Customer Insights Consultant
About Further Insight
Further Insight is a dynamic Adelaide-based consultancy specialising in market research, customer experience, marketing effectiveness, and community engagement. We help organisations inform, measure, and optimise their marketing, communication, and customer experience strategies through rigorous research and data-driven insights. As a small but rapidly growing business, we value integrity, innovation, collaboration, and delivering high-quality, practical solutions that drive meaningful business outcomes. Our team is flexible and supportive, committed to equal opportunities and welcoming candidates from all backgrounds, including those returning to work.
We proudly work with iconic South Australian brands such as Adelaide Central Market, Royal Adelaide Show, Stratco, HomeStart Finance, Health Partners, and the South Australian Tourism Commission, as well as interstate clients.
The Role
As Customer Insights Consultant, you’ll play a crucial role in shaping research design, managing diverse projects, and delivering insightful analyses that underpin client decisions. This mid-level position offers a blend of research expertise, project management, and analytical work, including marketing mix modelling and customer experience initiatives.
Key Responsibilities
Develop project plans, ensuring budgets and timelines are met (approximately 10% of your time)
Executing the full lifecycle of quantitative and qualitative research projects, including questionnaire and discussion guide development, supplier coordination, troubleshooting, and client communication (40%)
Conduct data cleaning, analysis, reporting, and visualisation, delivering findings that relate directly to clients’ business needs (40%)
Attend (potential) client meetings (10%)
About You
Whether you have just finished University or have been working for quite a while, we’re keen to see your application!
Strong knowledge and hands-on experience in market or social research methodology
Experience with managing market research projects
Understanding of marketing, psychology, or related disciplines
Experience with survey programming and proficient with data analysis tools such as Excel, Q, DisplayR or SPSS
Experience executing qualitative and quantitative research, including data analysis and reporting, moderating focus groups and conducting in-depth interviews
Great written and verbal communication with a marketing orientation
Collaborative, innovative, and passionate about delivering quality outcomes
Comfortable working in a small team environment and providing client advisory support
Eager to learn
Why Join Further Insight?
Be part of a growing, respected consultancy with a strong reputation
Work in a flexible hybrid setting with a supportive team culture
Opportunity to influence business strategy and deliver real impact for diverse clients
Commitment to inclusive hiring and diversity, welcoming applications from minority groups and professionals returning to work
Interested?
If you are passionate about helping organisations understand people, and want to be part of a vibrant team delivering innovative market research solutions, please send your resume and a cover letter outlining your suitability for the role to hello@furtherinsight.com.au