F.Y.I.

Phone users prefer surfing to calling

Almost the last thing that Australians do with their smart phones is make calls, a survey by media agency Initiative suggests.  

The announcement:

Australia’s accelerating numbers of mobile smart’ phone owners are using their handsets to access data more frequently than using the telephone feature, according to new research from media agency Initiative. Included in the research is clear evidence that mobile data is being frequently accessed by all age groups and they are open to commercial messaging on their ‘phones under certain conditions.

“We are seeing a powerful, new media emerging,” said Chris O’Keefe, managing director of Initiative Sydney. “It is a very personal media platform, but the data reveals that people will download both free and paid programming and messaging onto their ‘phones based on need and relevance. It is the ultimate consumer-controlled environment and presents unique opportunities for marketers.”

Australia is one of eight countries in the Initiative study. Among local smart ‘phone users, accessing data including e-mail totals 51% of activity while voice calls account for 39%. Gaming takes 6% and various other functions take the remaining 4%.

Contrary to some speculation about smart ‘phone users, frequent accessing of data is strong across all age groups 18 to 54 years old and among men and women. Previously it was thought that smart ‘phone data usage was confined mostly to younger age groups and “techies”. A further 51% of those surveyed accessed the internet (excluding e-mails) from their smart ‘phones several times a day and 19% said they accessed the internet once a day. The remaining 30% said they accessed the internet less than once a day.

While it is unknown how many smart ‘phones in Australia have been bought for business use, the Initiative data shows that 72% of mobile phone use is driven by personal interest and in general across the sample people spend about 27 minutes a day accessing the internet from their smart ‘phones.

“Another key finding is that mobile data access from smart ‘phones is an extra media activity in Australia and has no impact on people’s time spent on other media,” said O’Keefe. “There is no road map for how this media will develop, but it’s clear that mobile data usage is in addition to people’s existing media consumption and this includes time on the other two major ‘screens’ – PC/laptop and television.”

Focusing on some of the media and marketing aspects of the study, 36% of smart ‘phone users have agreed to receive mobile content from companies and engagement is strongest in the 35-44 year-old bracket. But 42% of the sample want to avoid advertising on their mobiles and said they would rather pay more than $50 for apps rather than take commercial messaging.

The Initiative Australia survey draws on data from a sample of 1,072 smart ‘phone users aged between 18 and 54 years old who accessed the internet (excluding email) from their handsets at least weekly. The survey was conducted between April and May 2010 and in addition to Australia, data was collected from a total of 8,000 people in the US, UK, Italy, Sweden, South Korea, China and India.

Source: Initiative press release

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