Quiip launches industry-first resilience training in response to overwork and burnout

Social media and online community management agency Quiip has developed an industry-first resilience training package for people involved in moderating and managing online spaces.

The agency says the initiative is in response to high rates of overwork and burnout, with the 2019 Australian Community Manager survey finding that 77% of community managers work more than eight hours each day, and 32% reporting overwork and burnout.

“Online moderation can, at times, be stressful, disturbing and relentless. For our industry to thrive we need to start taking mental health seriously,” said Alison Michalk, Quiip’s CEO.

The Resilience Training Pack, developed in consultation with psychologist and rehabilitation counsellor Ceara Rickard, is designed to help workplaces develop a culture of resilience.

Alison Michalk

“Employers to have both an obligation and a wonderful opportunity to develop resilient workplaces in which teams are supported and cared for in a way that enhances their resilience, both as individuals and as a community,” Rickard said.

“It is not enough to suggest to individual staff that they must be resilient, because resilience is as much about communities as individuals.”

The training pack is designed to better understand mental health and allow people to learn about mindsets and behaviours they can use to combat workplace stress. While developed with social media managers in mind, Quiip says it can be adjusted to suit other parts of the media industry upon request.

Ceara Rickard

Simple steps every company should do to support mental health, according to the company, include: making mental health a priority from the top down, encouraging employees to take lunch breaks and work regular hours, offer shorter shifts for distressing work (eg moderating toxic comments and hate speech), and providing access to an Employee Assistance Program.

The training pack is available from Quiip.


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