Telstra failed to inform customers of under-delivering internet speeds, finds ACMA

July 7, 2021 10:03

The Australian Communications and Media Authority (ACMA) has found Telstra failed to suitably notify almost 50,000 customers that the maximum speeds advertised in their internet plan were not attainable with the NBN infrastructure available to them.

Under the ACMA rules, telcos must verify maximum internet speeds and notify customers when speeds cannot meet those advertised in their plan.

Telstra fails to inform customers of under-delivering internet speeds, reveals ACMA

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Emma Shepherd

Emma Shepherd was the acting deputy editor at Mumbrella who has over seven years of print and digital experience in the industry and has previously worked as a reporter for media outlets Bauer Media (now Are Media), Yahoo Australia, and a content strategist and writer for various independent marketing agencies.

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