‘The organisation needs to look at the science behind complaints’: Dr. Norman Swan slams ABC over app issues

One of Australia’s most trusted experts, Dr Norman Swan, has taken aim at the ABC for failures in its Listen app following an upgrade, slamming the “breathtaking incompetence” involved.

Swan sent the angry missive, in which he admitted he was “just letting off steam”, as an all-staff response to an email from from Radio National manager Dina Rosendorff.

The email from Rosendorff came after an ABC Listen app upgrade had resulted in several bugs that saw shows and settings wiped, and in some cases, the entire app removed from devices.