Ticketek confirms customer details ‘may have been impacted’ in cyber incident
Some Ticketek customer details “may have been impacted” in a cyber incident, the company has confirmed this week.
In a statement posted to the TEG website on Friday, the event ticketing company confirmed that while the incident relates to account holder information, “no Ticketek customer account has been compromised”.
“Since our third party supplier brought this to our attention, over the past few days we have worked diligently to put every resource into completing an investigation so that we can communicate with customers who may have been impacted, and other stakeholders, as quickly as possible,” the statement reads.
“The available evidence at this time indicates that, from a privacy perspective, customer names, dates of birth and email addresses may have been impacted.
“Our priority at this initial stage is to best protect our customers, people and all others who have entrusted us with their information. As such, we have already commenced notifying those customers who may have been impacted.
“We apologise for any concern that this news may cause – we will provide further updates as more information becomes available.”
Ticketek confirmed it has notified the Australian Cyber Security Centre and is working with the Office of the Australian Information Commissioner and the National Office of Cyber Security on the matter.
The news comes only days after Ticketmaster also became embroiled in a major data hack, with a hacking group, ShinyHunters, claiming to have the details of 560 million customers in their possession. It is yet to be confirmed if Australian customers are involved in the breach.
Mumbrella has contacted Ticketmaster for comment.
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Neil Griffiths is the Managing Editor of Mumbrella. He joined the company in October 2023.
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