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Ultra Tune and ad for horror film Us are most-complained about ads for 2019 so far

A Universal Pictures ad for the horror film Us, and Ultra Tune’s campaign featuring disgraced actor Charlie Sheen have topped the list of the most-complained about ads of 2019 so far.

The 244 complaints about Us – largely related to violence – were dismissed, with self-regulatory body Ad Standards determining the ad did not contain gruesome acts of actual violence. The Ultra Tune complaints, however – coming from 161 complainants – were upheld on appeal.


Complainants against Ultra Tune were concerned that the advertisement was inconsistent with prevailing community standards and the current social climate, particularly in relation to the #metoo movement and the murder of Aiia Maasarwe on January 16, 2019. Complainants were also concerned about the use of Charlie Sheen in the advertisement, particularly in relation to his history of violence and his negative reputation for his treatment of women.

Complaints against Ultra Tune’s Charlie Sheen advert were initially dismissed by Ad Standards.

The independent reviewer of the initial Ultra Tune decision, however, concluded the initial determination had failed to give all complaints against the ad due consideration, and that there was a substantial flaw in their decision making.

The appeal ended up determining that the ad did breach the Code of Ethics by vilifying people based on their gender, and had employed sex appeal which was exploitative or degrading.

“The Panel acknowledged that community standards in this area have changed recently, particularly in relation to #metoo movement,” Ad Standards said.

Ultra Tune noted to Ad Standards it was disappointed with the ruling, but said it would modify the advertisement in line with the revised ruling.

The brand does frequently find itself the subject of complaints to the ad watchdog, topping the list of most-complained about ads in both 2016 and 2017. In 2018, the brand was beaten to the top spot by Iselect. 

The Ultra Tune and Us adverts were well ahead of the other eight most complained about ads, with the number three spot, an ad for Paramount Pictures’ Pet Semetary, generating just 29 complaints.

The top 10 most complained about ads of 2019 so far: 

1. 0081/19 – Universal Pictures – TV – Free-to-air
A film trailer for the movie Us.
Dismissed.
Number of complaints: 244
Issue of concern: 2.3 – Violence.

2. 0022/19 – Ultra Tune Australia – TV – Free-to-air
Four women crash their car in the ocean, the women then board Charlie Sheen’s boat and call Ultra Tune for assistance.
Upheld.
Number of complaints: 161
Issues of concern: 2.1 – Discrimination or vilification, 2.2 – Exploitative or degrading, 2.4 – Sex/sexuality/nudity and 2.6 – Health and safety.

3. 0095/19 – Paramount Pictures – TV – Free-to-air
A film trailer for the movie Pet Sematary.
Dismissed.
Number of complaints: 29
Issue of concern: 2.3 – Violence.

4. 0062/19 – Yum Restaurants International – TV – Free-to-air
A grandmother tries to sit on a park bench and instead falls on the ground. The people in the park are shocked but the granddaughter laughs and says, ‘did someone say KFC?’
Dismissed.
Number of complaints: 19
Issues of concern: 2.1 – Discrimination or vilification.

5. 0003/19 – Mars Wrigley Confectionary – TV – Free-to-air
Three women in an office discuss their best weekends while holding different numbers of Maltesers.
Dismissed.
Number of complaints: 19
Issues of concern: 2.4 – Sex/sexuality/nudity and 2.6 – Health and safety.

6. 0133/19 – Procter & Gamble – TV – Free-to-air
A man in a campaign advertisement for the ‘The Turd We Deserve’.

Dismissed.
Number of complaints: 17
Issue of concern: 2.5 Language.

7. 0171/19 – SA Health – TV – Free-to-air
A woman with an artificial voice box talks about cancer.
Dismissed.
Number of complaints: 17
Issue of concern: 2.3 Violence.

8. 0069/19 – Nestle – TV – Free-to-air
A man and his son talking about a Breakfast Bake with the son saying, ‘that’s not how you make porridge’.
Dismissed.
Number of complaints: 14
Issue of concern: 2.1 – Discrimination or vilification.

9. 0051/19 – Honey Birdette – Poster
A woman in lingerie leaning on a motorcycle.
Upheld.
Number of complaints: 14
Issue of concern: 2.2 Exploitative or degrading, 2.4 Sex/sexuality/nudity and 2.6 Health and safety.

10. 0038/19 – Thorne Harbour Health – Billboard
A billboard for sexual health testing that featured men in underwear.
Dismissed.
Number of complaints: 11
Issue of concern: 2.4 Sex/sexuality/nudity.

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