Bombshell report reveals Qantas ‘senior managers knew’ ghost flights were being sold
Qantas management was aware the airline was selling tickets for flights that had already been cancelled, according to a report issued by the ACCC around the ghost flights saga.
Qantas’ new CEO Vanessa Hudson agreed to settle the ACCC claim earlier in the year, with the airline paying $120 million in damages.
In doing so, the airline admitted 86,597 customers were sold cancelled flights, totalling $170.9 million, with an average of 11 days between the sale of the flights and the airline notifying the traveller the flights had been cancelled.
Who is CEO Vanessa Hudson kidding, ‘the airline’s admission of guilt and payment of the fine was “another important step” in restoring customer confidence back in the airline’.
If Qantas had not been kicked in the backside by the ACCC it would never have come to light. Instead of waiting for the ACCC to take action how about stepping up and stating ‘what we did was wrong’.
How about refunding the customers Qantas ripped off Vanessa? And apologising with free flights (rather than us paying for flights that did not exist) then and only then will you restore customer confidence because those many many customers Qantas ripped off have already moved on Vanessa – moved on to other airlines never to return.
No mention of compensation to passengers who suffered hurt and distress trying to navigate the many bomb proof walls intentionally built by Qantas management in order to resolve their conflict.
Vanessa I know you r doing your best now to restore a lot of greedy wrongs
But you were a big part of it all ?
Qantas knew all along it was getting huge money to defray loans ,interest etc and you were the bean counter
This part will continue to haunt qantas and Goyder who all fostered Joyce for personal reasons
Shame but good luck