DiDi launches towing service ‘DiDi Tow’, via Sunday Gravy
Rideshare organisation DiDi has released a new service dedicated to keeping Australian roads safer this summer, with supporting materials via Sunday Gravy to promote it.
A first-of-its-kind in Australia, DiDi Tow gives users the ability to book a tow truck that delivers them and their vehicle to their chosen destination. Done through the app, it gives users the freedom to indulge in the summer’s offerings, while ensuring that they are safe.
“To help get less people behind the wheel this summer, we’re introducing an array of initiatives, including DiDi Tow, a summer surge cap, and discount codes to make ridesharing the safe and affordable option,” said DiDi’s head of brand marketing ANZ, Tim Farmer.
Is this service for real?
It’s a shame (really shameful) they don’t first work on providing a fair and respectful customer service of their main product line before they launch into another style of easy-money-for-minimal-effort style service. Customer reviews, requests and frustration are rampant on social media re Didi with no replies or responses nor efforts made by them to resolve issues. They’re help line and contacts are not available or non-existant and they leave clients at a loose end to be heard or helped. Very poor all round.