Account Manager

Location: Milson’s Point (Hybrid/3 days per week in the office)

Are you ready to take ownership of client relationships and deliver integrated campaigns that make an impact? Awaken is seeking an Account Manager to join our growing Client Services team. This is a chance to work on exciting local and global brands, partner with talented specialists, and grow your career in a supportive, flexible agency environment.

About Awaken
Awaken is 10 years young and proudly independent. Curiosity, collaboration, and fresh thinking drive everything we do. We uncover opportunities across strategy, creativity, and media helping brands cut through with work that’s impactful, precise, and innovative.

Our team is close-knit but globally connected. Whether it’s Slack, video calls, or in-person catch-ups, we value open communication and collaboration. What makes Awaken different is our balance: we’re ambitious for our clients but equally focused on being a flexible, family-friendly workplace where people feel trusted, supported, and inspired.

Why Join Us?
Work on an exciting mix of local and global clients.
Collaborate with specialists across strategy, media, and creative.
Flexibility to balance work and life, in a family-friendly environment.
Be part of an independent agency where you’ll have freedom to innovate.

Role Overview
As an Account Manager, you’ll be the day-to-day contact for clients, managing a portfolio of mid-sized accounts and supporting senior team members on Tier 1-4 clients. You’ll coordinate campaigns across media and creative, ensuring they are delivered smoothly, on time, on budget, and to a high standard.

This role suits someone with 2-4 years of agency experience who’s ready to step up, take ownership of client relationships, and develop toward a Senior Account Manager role.

What You’ll Do:
Client management – Own relationships on mid-sized accounts; act as the first point of contact for briefs, timelines, and reporting.
Campaign coordination – Manage campaigns end-to-end, from briefing to execution and reporting.
Creative rollout – Brief, manage, and deliver creative assets alongside our Creative & Projects team.
Financial accountability – Track budgets, scopes, and profitability; flag scope changes; support invoicing and reconciliations.
Strategic contribution – Bring client insights into campaign strategy and identify opportunities to optimise performance.
Collaboration – Work with Media, Creative, and Insights teams to deliver integrated campaigns.
Growth support – Assist with pitches, proposals, and new business opportunities.

What You’ll Bring:
2–4 years’ account management experience in advertising, media, or digital agencies.
Strong understanding of media campaigns (digital, social, OOH); creative exposure is a plus.
Commercial acumen, comfortable managing budgets and scopes.
Confident communicator and presenter who builds trust with clients and colleagues.
Highly organised, detail-oriented, and able to juggle multiple projects at once.
Resilient and solutions-focused when priorities shift.
Ambitious to progress into a Senior Account Manager role as we grow.

Join a team where your work matters, your growth is supported, and your clients will value the difference you make.

Sydney, Australia 2061

Awaken