The power of Twitter (when you have 70,000 followers):
ADVERTISEMENT
This website uses cookies for proper functioning and enhancing the user experience. By clicking 'Accept' on this banner or using our site you accept our use of cookies. You can also 'Read More' to view our Cookie Policy and learn how to control them. Read More
Ha, thats not that quick. Took them over 5 hours to reply..
User ID not verified.
@tom can you imagine the deafening silence if they only had 7 followers
User ID not verified.
Hey Tim,
If you take a closer look at our Twitter stream you’ll see that we don’t prioritise our customer service according to the number of followers a customer has – if there’s a constructive question that we can answer, then we do our best to respond to it, whether the customer has one follower or thousands.
Do we miss the odd question, do we sometimes take longer than we’d like? Of course – we’re a small team of people trying to help out our customers in a new space. It’s been a big learning curve for us since July, but we’re encouraged by the overwhelmingly positive feedback we get every day.
We listen to all feedback, positive or negative, share it with the rest of the business and try and learn from it. If anyone has any comments or questions, the line is always open – tweet us @Optus.
Thanks,
Sebastian Vasta
Social Media Manager – Optus
User ID not verified.