Mark Buckman returns to Australia as MD of customer and retail to drive Foxtel

Good – As a long term customer-my experience lately has been sad…..
I cannot get Pay per view movies anymore because I don’t have the right ” thing” have no idea what it is,no info sent to me-no phone call.I called one day for tech help and was told-was also told they would send me out the”thing” never received it-cannot watch pay per view-I used to love pay per view -I miss it…. not good Foxtel.You are all about aquisitioning cusomers-what about the old faithful 20 yr old customers……neglected.I used to rave about Foxtel being my favourite brand-sad really..

I wonder if they’re hiring for the dales team and what requirements are needed

Great world class hire Peter, the best in the business. Congratulations Mark

Congratulations Mark!

Congrats, will be interesting, tough sell with mounting changes in the SVOD world to keep foxtel relevant

N – have you got it plugged into the modem? That “thing”?

Great hire PT – really good decision

Mark is an exceptional operator and will be a great fit for this business.

Congrats Mark

Foxtel has big challenges. But the fundamental is not going to be fixable: today’s consumers can cherry pick and Foxtel is a bundle player. Of course they could make the whole schedule ppv but I suspect that would merely prove that the bulk of the bundle has little value to most people.

‘N’ – I had exactly the same experience with customer service…. couldn’t get pay per view movies or on demand, called foxtel – 35 min wait to talk to someone, they had upgraded their system and my box was outdated, there was little help or concern for a 10+ year customer so I cancelled on the spot. Now subscribing for netflix and love it, plus it’s $120 cheaper per month.

Thanks ben – I do -it’s like AI said my box is outdated-nobody thought to tell me-I needed the “thing” then like I said-they said they would send it to me and never did……. bad bad customer service-just terrible…………
I watch lots of shows that are on Foxtel only AI -that’s why I stay there-pity about the movies-cannot be bothered to call them to send me the “thing” ….lolol

Congrats to Mark, a disruptive operator never afraid to try new things and shake it up. I look forward to seeing what’s next as its a tough gig

Hi N, the “thing” you may require is a power line adaptor. This is only required if your ADSL or Cable modem is not able to be connected to your Foxtel box via an ethernet cable directly, due to the distance between the devices. If you have an IQ2 or later model IQ1 box then these are internet compatible. Maybe there was a tech issue with your order completing or a clerical error when inputting your address. Good luck.

Excellent hire for Foxtel. Mark is one of the best.

Foxtel model is broken – can’t compete at netflix/ stan pricepoint

Let’s see what Mr Buckman will do about this.

Been paying 100 bucks a mth to Poxtel for years , the most annoying thing is the ad breaks they are incessant…same ads non stop or incessant channel promo clips.
I think most of us pay 100 + per mth with expectations not to see this rubbish.

Anyone know how where I can find TV1 in the new guide?

Does this reshuffle mean we might get TCM back?
Need to have Australian based Customer service. Am sick of being sent o/s to talk to people who can’t be understood and who only work off a Fact Sheet. Very frustrating, once sent to 3 different countries with no resolution. All I wanted was for a technician to come to the house.
Ended up with 3 units which failed over 8 mths and no return documents with them either even after ringing multiple times.
Finally found a technician who sent them back for me…..now just received a letter saying I have unrecovered equipment which i may be charged for.Will this new team sort these problems out as not impressed!…. Netflix is looking enticing …