One week only: Good Guys fined $13.5m for store credit sham

The Good Guys has been hit with a $13.5 million fine by the Federal Court for misleading its customers and failing to provide store credit to more than 20,000 eligible consumers.

The ACCC brought the action in July 2024, after it found that 116 promotions run by The Good Guys over a four-year period offered store credit to customers who either spent a minimum amount of money, purchased a specific brand or product, or used a particular payment method at checkout.

In June, the Good Guys agreed to make joint submissions with the ACCC to the Court about penalties, including the agreed-upon $13.5m figure, after admitting liability.