Optus waives mobile fees for healthcare workers fighting COVID-19

Optus is waiving the postpaid mobile access charges for healthcare workers for the next three months, to say thank you for their work fighting COVID-19.

The announcement:

As communities across Australia face up to the challenges of COVID-19 there is one group of Australians working tirelessly and selflessly to protect us all, our wonderful health workers. We salute them. In recognition of their support to all of us, Optus says Yes to waiving their Optus postpaid mobile access charges for the next three months.

Optus CEO Kelly Bayer Rosmarin said: “These are trying times and we recognise that our health workers are putting themselves on the frontline day in day out to protect and help Australians during this pandemic, and we want to say thank you.”

“We are so grateful to all the nurses, doctors, and other healthcare workers who are working in unprecedented conditions. So, we will be waiving their Optus mobile bill access charges in recognition of their invaluable support and dedication.”

“We understand how much everyone is relying on communications services to keep our communities – including our health professionals – connected. We will continue to work tirelessly to maintain the strength of our network and to prioritise critical service needs,” Ms Bayer Rosmarin said, “We are proud to recognise and support the heroes on the front line who are supporting us.”

In addition, Optus has announced a range of initiatives to help keep customers connected during this time, including boosting mobile data allowances, suspending Optus Sport subscription fees until 31 May 2020 and making all fixed broadband plans unlimited until 31 May 2020.

For customers who may be facing financial difficulties, Optus is offering these customers, including small businesses, support to place their postpaid mobile access charges on hold for up to 90 days, and waiving late payment fees and suspension of disconnection and credit collection activities until 30 April 2020.

Eligible new and existing Optus customers will be able to apply for the postpaid mobile access fee waivers through a digital sign up launching next week, available until 30 April 2020. To find out more information about Optus COVID-19 support, including whether you are an eligible health worker, simply go online to https://www.optus.com.au/about/media-centre/coronavirus-support from 3 April 2020.

Source: Optus media release


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