Publishers hit due to global Brightcove video outage

BrightcoveAn outage on the Brightcove video hosting platform has hit local publishers with the likes of Mi9 and Bauer Media unable to upload new video content to their websites.

The global video processing platform for the company was down for more than six hours earlier today between 9am and 3pm AEDT, meaning videos were not able to be uploaded by publishers using the software.

Websites including NineMSN,, and Bauer’s suite of digital properties such as the websites for Cleo, The Australian Women’s Weekly and Dolly were affected. The outage occurred as one of the major events in the Hollywood calendar, the Golden Globe Awards, were taking place.

Mumbrella understands the Mi9 suite of sites found a workaround to the issue as it continued Golden Globe award coverage.

An update on Brightcove’s site this afternoon read: “Brightcove Engineering is continuing to actively monitor video processing traffic. Backlogged content is continuing to process at a steady pace and Brightcove Engineering will continue to monitor the status until processing has been completely restored to acceptable normal levels.”

Globally the platform is used by media brands including ABC News, Al Jazeera, NBC News, TMZ, Hearst Media and the Huffington Post.

A spokesperson for Brightcove said in a statement to Mumbrella: “Today, some of our customers may have experienced delays ​in ​uploading video content due to a system outage. This issue has now been resolved and the affected services​ have been restored. We apologise for t​h​is interruption and any inconvenience it may have caused.”

brightcove video outage screen shot


Get the latest media and marketing industry news (and views) direct to your inbox.

Sign up to the free Mumbrella newsletter now.



Sign up to our free daily update to get the latest in media and marketing.