The best customer service in Australia? …Bunnings

Hardware chain Bunnings has emerged as the brand with the best customer service in Australia, according to a survey by AMR and Feedback ASAP for International Customer Service Professionals.

Telstra was named the telco with the best customer service, Commonwealth Bank the best bank, Qantas the best airline and Woolworths the best supermarket.

ISCP CEO, Tricia Olsen, said: “In an increasingly competitive business environment, Australian consumers expect high levels of customer service, and for their providers to be price competitive. Bunnings took out the top award because consumers said their staff are so knowledgeable and approachable in store.

Category winners:

Banks & Financial Organisations: Commonwealth Bank
Airlines & Travel: Qantas Airways
Telecommunications: Telstra
Supermarkets: Woolworths
Energy: Origin Energy
Insurance: RACV
General Insurance: AAMI
Health Insurance: Medibank
Major Retail: Bunnings
Fast Food: Subway
Cars: Toyota
Government Services & Agencies: Australia Post

The research was conducted between September 26 and 30 among Australian adults aged 18-64.


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