The Online Retailer Conference & Expo is officially returning for 2024

The Online Retailer Conference & Expo is returning in July 2024.

The announcement:

Following a successful event in 2023, Online Retailer Conference & Expo returns to the ICC Sydney Exhibition Centre, in July 2024. Hosting an unmissable list of international and local speakers, exhibitors and workshops, Australia’s largest e-commerce and retail expo will be held at the ICC Sydney, Darling Harbour on July 24th and 25th, 2024.

Over two days the conference will feature the who’s who of the online retail industry discussing the sector’s hottest topics including AI automation, customer data optimisation, and B2B transformation.

The conference itself, which will be ticketed, has 12 conference tracks catering to businesses of any size and provides access to over 150 speakers, sharing the latest industry insights, case studies, panels from leading local and international retailers and networking events. Online Retailer also offers FREE access to the Expo, show floor conference content and the morning conference keynote sessions.

The highly anticipated event will feature keynote speakers from some of the most recognisable international names in the retail business including Kai Li, VP international from Revolve, and Sarah Lukins, GM digital from Fisher & Paykel, New Zealand.

Local speakers will include Christine Guerru, ecommerce acceleration director from L’Oreal Australia, Jarrod Calamante, head of ecommerce at Spotlight Retail Group, and Joanna Robinson, chief marketing officer from The ICONIC.

Online retailer event director, Matt Smith said, “We’re thrilled to be back this year to share the latest and most innovative new technologies and developments in the online retail space. We have an exceptional lineup of local and international speakers who will discuss some of the most important issues facing our industry. No matter the stage of their business or what they are hoping to achieve Online Retailer Conference & Expo is guaranteed to provide retailers with unparalleled inspiration and opportunities to learn from industry innovators through our roster of panel discussions, workshops, and networking activities.”

Attendees will get to hear from leading brands and strategic partners on how they are navigating this ever-changing industry – conference highlights will include:

Cross-border e-commerce: Hear from international keynote speaker, Kai Li of cult online fashion and beauty retailer, Revolve. Kai will share key insights and tips for successful cross-border e-commerce operations including how to gain in-depth demographic insights into your target market, best practices for fulfillment and returns as part of your cross-border logistics strategy, and how Revolve has managed to derive the majority of its revenue from repeat customers.

Customer experience (CX) excellence: At a time when the cost of living is driving change in consumer shopping behaviour, retailers face multiple challenges in maintaining customer loyalty. Attendees will learn how they can use technology and multiple touchpoints to engage with and gauge customer sentiment, identify opportunities for customer retention, and how they can create a meaningful and memorable customer experience, making them stand out from their competitors.

Following massive interest in 2023 the conference will again host a dedicated B2B transformation track that will help B2B companies embrace digital technology and business transformation by illustrating new channels for growth. Key areas of discussion will include developing a long-term roadmap for B2B businesses, eliminating pain points to help enhance operational efficiency, and enhancing your customer experience to drive business resilience.

The coinciding free-to-attend expo will gather one of the widest arrays of ecommerce solutions providers with more than 140 exhibitors showcasing the latest technologies and innovations with the express purpose of providing online retailers an edge over the competition.

On the final evening of Online Retailer, the conference will play host to the Australia Post Online Retail Industry Awards (ORIAS) to finish off the event with a bang. The ORIAS is Australia’s leading retail awards program that celebrates the excellence of Australasia’s vibrant and innovative multichannel and online retailing visionaries.

Ticketing to the event is available now. The Expo is free (but registration is required), and ticketed events start at $99+ GST for a Retail Elevate Workshop Ticket, through to $1,499 for a 2-day retailer conference pass.

Source: Agent99


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