Ticket reseller Viagogo misled consumers, court finds

Online ticket reseller Viagogo – a “secondary marketplace” where ticket holders can on-sell their tickets for inflated prices – made false and misleading representations, and engaged in misleading conduct, the Federal Court has found.

The Court found Viagogo misled consumers by claiming tickets to popular events were “scarce”, when they may not have been. The Court also took issue with Viagogo adverts which contained the word “official”.

Viagogo’s penalties will be determined at a later date

The Australian Competition and Consumer Commission first took action against the business in 2017, with the Federal Court now siding with the watchdog.