TV ratings delayed again by ransomware attack on Nielsen

The overnight television ratings are unavailable again, with Nielsen confirming the disruption is a result of a ransomware attack.

Both Nielsen and OzTAM stressed that households are still collecting their viewing data, and that referencing sites have not been impacted. 

The TV ratings have gone dark (Photo by Wang John on Unsplash)

Yesterday, the delay was attributed to “an unexpected disruption” relating to Nielsen’s “Australian TV Audience Measurement (TAM) data centre environment”.

Nielsen said it was working on the issue.

“Nielsen’s global and local infrastructure teams took the steps to contain the incident, launched a robust investigation and are currently working to resolve the issue as fast as possible. We will be sure to keep the industry informed as new information on the matter becomes available,” a spokesperson said.

It’s understood the data will be made available once the issue is resolved.

Last night, Seven aired the final of Big Brother in prime time, while Ten had episode four of Bachelor in Paradise, running for two hours. Nine’s prime-time offering was RBT.

Tomorrow night would have been the opening ceremony of the 2020 Tokyo Olympics, which Seven was set to broadcast.

Vivienne Kelly

Vivienne Kelly was previously the editor of Mumbrella from 2016 to August 2020.

topics NielsenOzTamOzTam ratingstelevisionTVTV ratings

Share Tweet Share

Got a tip?

Send Mumbrella your thoughts or provide us with more information by filling out this form. Any tips or comments will go straight to the Mumbrella editorial team. You don't need to include your details, but if you want us to reply, please include a valid email address.

• Name
• Email
• Message*
• CAPTCHA
• Email
  This field is for validation purposes and should be left unchanged.

Comments: 1

media planner 23 Jul 20

I guess the 5,500 people who are told to push a button on a special remote before they watch a show (participation is rewarded) can have a sigh of relief that their button pushing still translates to millions of views across Australia, banking the TV network coffers by gullible marketers.

Reply

---