Dr Mumbo

Virgin on the hopeless

Airline V Australia may have strong branding, but the customer experience is a nightmare, if a test given to the brand by B&T magazine is anything to go by.  

The mag’s Mystery Shopper gave the customer service phoneline for the new airline a test drive.

The first time, it was kept on hold for 30 minutes before giving up; the secoond time for 10 minutes. Even a call for a  business class seat took six minutes to be answered.

Let’s hope the reason was because bookings were pouring in so fast.


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