Dr Mumbo

Virgin’s lounge lockout

It would appear that outgoing CommBank chief marketing officer Andy Lark has had a disappointing customer experience with Virgin Airlines. (The observation on Lark’s blog is in the third person and carefully not couched as a complaint, but Dr Mumbo suspect’s it is a first hand experience.)

Deliciously, Lark appears on stage at Mumbrella360 immediately after Virgin’s chief customer officer Mark Hassell.

Dr Mumbo hopes the opportunity for some first hand feedback arises.



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