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Opinion
How to debunk media myths
In this post, UWS’s Ullrich Ecker, John Cook and Stephen Lewandowsky argue that cognitive science can help PRs form strategies in managing media misreporting.
A growing cohort of commentators has bemoaned the descent of contemporary political “debate” into a largely fact-free zone.
How about simply focusing on what consumers want?
In this guest post, Peter Mountford argues that brands should think more about what is really going on for consumers
Who here is hoping their favourite brand of toilet paper is going to be organizing a flash mob on their way home from work today?
What the Optus web copyright victory means
In this analysis first published on The Conversation, RMIT’s Marita Shelly examines the implications of Telstra’s defeat over the online rights to the AFL broadcast deal
This week’s Federal Court ruling that Optus customers are able to view sporting matches minutes after they are streamed live without breaching copyright is a landmark decision that alters our understanding of copyright law, and has significant implications for the AFL’s broadcasting rights deal.
Does Gina Rinehart’s bite of a chunk of Fairfax make her an oligarch?
In an article that first appeared in The Conversation, Mark Rolfe wonders whether the mining magnate’s move could turn Fairfax into something resembling America’s Fox network.Australia’s richest person Gina Rinehart has moved to increase her stake in Fairfax Media, owner of The Age, Sydney Morning Herald and a number of radio stations. Rinehart has already shown her desire to play a role in public life, campaigning against former Prime Minister Kevin Rudd’s aborted mining tax. She has also demonstrated a willingness to make media investments to ensure her pro-business worldview is promulgated.
What does this latest move by Rinehart mean?
Gillard's Australia Day crisis
PM Julia Gillard’s media adviser Tony Hodges has been forced to resign over the Australia Day tent embassy debacle.
It came after it emerged he had revealed opposition leader Tony Abbott’s whereabouts, leading to both politicians being rescued by police in ugly scenes.
Mumbrella editor Tim Burrowes and advertising practitioner Jane Caro debate the topic on Weekend Sunrise’s masters of Spin segment:
The biggest cock-up I made in business
In this guest post, Chris Savage urges agency staff to live the brand.I still shudder when I think about how incredibly stupid I was when I made the biggest stuff up of my career. And then, 18 years later, I did it again. Do not make this mistake with your clients. Ever.
Hey Groupon. Thanks for fucking up email
In this guest post, Daniel Monheit warns that group deal overload is devaluing email marketingEmail marketing used to be fabulous. Back in the heady days of 2010, brands would work hard to build up well qualified databases, upon which they’d bestow carefully crafted correspondence filled with information, offers and incentives. The recipients, of course would be delighted: “Oh look! An email! From one of my favourite brands! And it’s 40 cents off at Woolies this week!”.
The staggering sway of Harold Mitchell
The Power Index today names Aegis Media chairman Harold Mitchell as the most powerful person in Melbourne. Andrew Crook profiles him.
Harold Mitchell takes pride in dispensing with the niceties. When The Power Index visited his South Melbourne private office before Christmas, fresh remains were scattered all over the boardroom table.
Share a Coke with… the moronic masses
The most-read story on Mumbrella last year, with not far off 100,000 page views, was a fairly humdrum yarn about the launch of Coca-Cola’s name-on-a-bottle campaign.The headline, “Coca-Cola puts people’s names on bottles in ‘Share a Coke’ campaign”, though hated by any self-respecting sub-editor, was loved by Google. And in rushed what can be politely described as the public.
Assumptions kill creativity
In this guest post, Gual Barwell disagrees that the sales success of the Old Spice social media campaign was overstated.Yesterday’s post from Cathie McGinn suggested the Old Spice campaign failed to connect with consumers. Based on the facts and figures, I disagree.
What Old Spice and Wieden + Kennedy has done and done phenomenally well is to create a franchise.
The SMH's readers (are wrong) editor
We are now about five months into the reign of Australia’s first readers’ editor. And I don’t think it is working.
It struck me at the time of Judy Prisk’s appointment to the Sydney Morning Herald that the fact that her boss was editor-in-chief Peter Fray was not going to be ideal if she was going to be the independent voice of the reader.
The emperor's new fragrance: Old Spice’s campaign failure
In this guest post, Cathie McGinn slays a sacred cow of 21st century marketing – the highly awarded Old Spice campaign.One of the biggest myths of recent times (by which I mean a story of great heroism and triumph we’d all like to believe but deep down know to be untrue) is the Old Spice social media campaign. It’s been much lauded and awarded as an example of outstanding content, a creative and collaborative way of connecting with consumers and driving a record increase in sales.
How reliable are radio ratings?

In this guest posting, Jason ‘Jabba’ Davis wonders how accurate radio ratings can be, since the data is collated from handwritten diaries.
So, the radio ratings season gets underway tomorrow. After a well-earned break, Australia’s commercial radio stations will renew their obsession with figures to see how many of us are listening. Are they winning or losing the ratings war?
The much feared radio survey is the only way to measure the success or failure of a station’s playlist, talent, promotions or even good old Black Thunder crosses. With six-figure salaries riding on the make-or-break nature of ratings, just how accurate are Australia’s radio survey results?
One-eyed Willy’s rich stuff: brands as movie heroes
I have just spent an entire day on a plane. I can’t sleep on flights, even after heavy sedation. So I watched seven films, back to back. Most of the new ones were truly awful and I couldn’t finish them. So I watched an old favourite, The Goonies. I have probably watched this film more than 200 times since I was a kid. But this time, with work in the back of my mind, one thing stuck out – how much brands were the stars of the film.The gospel of participation is making brands forget about mass reach
In this guest post, Simon Lawson argues that brands are becoming obsessed with getting consumers to participate, rather than remembering to deliver mass exposure.I don’t know if you’ve noticed, but a lot of brands are wasting significant amounts of time and money on ineffective marketing. Large sums are being put behind tactics which end up being too small to have much chance of influencing total brand preference.
Social media happy families
This morning’s Twitter meeting in Sydney may have generated a respectable amount of media coverage, but it has sadly done little to bring former colleagues closer.
The event (declaration of interest – Mumbrella did the Q&A) was organised by PR agency Mark. It saw TV crews from Seven, Nine, Ten and SBS turn up, among others. You can already see some video at news.com.au and NineMSN and Rob James’ blog posting about the event here.
But one commentator who wasn’t there was highly unimpressed. Christine Kardashian, boss of Dash PR and a former staffer at Mark as it happens, had plenty to say about the event on Twitter.
She retweeted a message before the day saying: “what the fuck is this #beachmeet shit? are these people serious? yes unfortunately…”
Then, this morning: “any of the participants been tweeting for more than 5 mins that might have made it worth it?”
Then: “”they only communicated it to the Twitterarti and some who slipped through started spreading the word”
After the event she Twittered: “Must be a slow news day for broadcast, not sure if #beachmeet is that newsworthy for television”.
Mark staffer Drew Lambert took the bait, replying: “@dashpr Twitter is a major news story over past 7 days – this was the Aussie angle. 7, 9, 10 SBS all there. gr8 forum, gr8 crowd (new & exp)”
To which Kardashian replied: “@drewlambert As always condescending, don’t need to explain Twitter to me when you’ve all been tweeting for about 5 mins”
Social media in Sydney – it’s just one big, happy family.
Dr Mumbo
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Comments
21 Apr 09
3:38 pm
handbags at dawn
Got to love it when you have to be ‘first in’ or doing something the longest to apparently know what you are doing. Who cares if someone has only ‘been tweeting for 5 mins’ history has shown late entrants to markets often end up dominating, its certainly worked well for Micrososft and Google
21 Apr 09
3:43 pm
Meow – saucer of milk for Ms Kardashian!
I am well and truly AMAZED at how much angst, breast beating, and general BS that this event, and a few others kicking off are causing people.
The event this morning was well run and wonderfully ego-free; no one pushing ANY agenda from the panel, no loaded questions from the audience, etc. What amazed me was the majority of those there had been on twitter for less than three months and people I spoke to had come along just to check out more on what it was about.
All the crap that is also flying about the Sydney Social Media Club (which I am hoping will be a cracking event) is also a bit nuts. Overall the dialogue kicking around is a bit “we were here first – get out of our sandpit”.
Think people all need to take a big breath and then exhale – there, doesn’t that feel better? Now, can’t we all just get along? (apart from you bitchy PR folk…you keep at it)
21 Apr 09
3:52 pm
Thanks Tim for exposing the angst. I have spent more time than I want my boss to know on twitter and reading the huge amount of social media commentary, generated by people passionate about it. I think I have read a good spread from the various camps – the evangelists, the marketing agencies, the pr people, the people making fake stuff up. I have never seen the evolution of a communication channel create such unchecked and vicious debate. This makes the television network wars look like jelly wrestling.
At the risk of being the target of a vicious attack I have to say how unproductive I think the level of antagonism is. Web 2.0 has allowed us to open the conversation online but it seems the rules we accept offline with regards to debate etiquette aren’t transferring. Somehow respect, listening, open-mindedness, supporting your arguments and statements are lost in the keystrokes it takes to throw criticism around wildly.
Aren’t we all just trying to learn, trial, experience and ultimately work towards a common aim – communicating better; with each other or our customers?
Can’t we all play nicely?
21 Apr 09
4:04 pm
yet again – publicists fighting publicists,…. i laugh! as they all bitch to media who wont cover their stuff… surprise surprise why we dont! What a lovely bunch of people…
21 Apr 09
4:24 pm
I think that it’s really wrong that mumbrella demonised dash PR here and not battle it out 140 characters at a time….use the force luke
(as above)
21 Apr 09
4:30 pm
Hilarious. The irony of twittering about the ignorance of newby twits – it’s like shouting about the ignorance of learner drivers – you’ve got to start somewhere! Kardashian is probably one of those drivers that tailgates a learner until they become so nervous that they stall. Then they shout out them for being a bloody useless leaner driver.
Stop being a road hog love.
21 Apr 09
7:36 pm
Hilarious.
“What the fuck is this beachmeet shit “???? Not sure it suggest the most articulate choice of phrasing for a communication expert but hey, let’s embrace the open dialogue
talk about chucking your toys out of the cot ….
Social media is about sharing the love, sharing the info, listening, debating, learning, embracing the brave new world of real and open conversation.
So yes sure, have your opinion dash .
Sure, you may have more followers than some, you may have even been on for more than 5 mins.
But I dont see the techies, some who have been tweeting for um YEARS, spraying off about marketers and PR people who have embraced twitter in the last 3 or 6months …. most of us can hardly claim the true early adopters tag, can we ?
So lets get to the ‘real’ issue around the dummy spit.
60 or 70 media types at bloody nice venue with a great spread of pastries over a free event listening to comments over a current topic in their industry.
Is that the problem ?
Or is it that there were 4 or 5 news crews there. Suggesting whoever and whatever was behind this little concept is very good at pitching angles.
Because, I’m pretty sure a room with virtually as many journos and crews as attendees, is PR success.
21 Apr 09
9:25 pm
The coverage from news and 9MSN is funny to me. Good on Mark for getting this much coverage over such an event.
21 Apr 09
9:46 pm
Agree with LijaJ completely!
I always wondered why PR’s got such a bad name, media tend to consider us a “bitchy bunch”. While this is not my experience, it is now evident via twitter and other social media.
As communicators it is imperative we are on twitter and other networks (in fact, if I don’t see enough tweets from my team and colleagues in a day I ask why!).
Dissing something NEVER EVER works. Negative comments are reflected back on those who sprouted them.
While Dash may have started this, giving it back to her doesn’t help either. We should spread the love and the learning. By escalating these comments we are giving people a reason to be rude and negative – to the point where this is all people will do to get noticed and the good will be drowned out.
21 Apr 09
11:15 pm
Well I made a splash today didn’t I…
Tim, I’m not sure why you have singled me out – obviously you have decided to turn this into a nasty war of words because I happen to have previously worked at Mark Comms and it might make for good reading for some. However you failed to mention any or all the other rants about #beachmeet prior to and post event. I could list them, but there are quite a few so people, just look through #beachmeet and you will see them all there in black and white. There is even a #beachfail hashtag now and I didn’t start that – didn’t even think to!
I was contemplating attending this event as I am a big supporter of social media and in particular Twitter, even if I had to endure being in the same room as ex-colleagues. However the lack of information regarding the event (prior), especially when I specifically tweeted the question and got no reply – plus all the other rants about it from other people (with and without the use of the #beachmeet hashtag) – I just wasn’t won over.
Michelle Bridges from The Biggest Loser commenting on Twitter impacting PR and media – she’s a personal trainer / fitness expert on yet another reality TV show. Why would people take these kinds of comments from her seriously as a member of the panel when her industry experience is so limited. Plus I couldn’t find her on Twitter and in your tweet listing panel members, it was just her name rather than a Twitter username like the others.
Kudo’s to Mark Comms for the outstanding media result – I’m still not sure how newsworthy this event was but they did a great job getting coverage out of it and I’m sure its clients are happy.
Here are my responses to some of the comments above:
fraser: I never said I knew what I was doing and I have never claimed to be an expert on social media – I am just a huge supporter of it and I like to participate in the conversation. That’s what Twitter is all about, right? I just would have liked to see some more established names in social media as part of the panel as well.
Kelly: I wasn’t there so I don’t know about ANY agenda pushing, though some people that were there have bagged it to me on the downlow and told me that it was a blatant stunt for…
And well the bitchiness, as I said above I think this has just been manipulated to make it look like a battle of the exes.
Jemma Enright: See my comments to Kelly above…and remember there is only so much you can say on Twitter, you are limited to 140 characters.
Sean: I have never referred to myself as a ‘publicist’, those that will say and do anything to get a story. Contrary to what some people who have read Tim’s article above might think, I am a PR / communications professional that has gained some respect over the years by peers and I am pretty sure there are few journalists out there who would also vouch for me. I have never ‘bitched’ to media about not covering any of my clients ‘stuff’ – in fact I am known to stand my ground with clients and refuse to do this when they tell me that I should.
Romy Spader: What can I say – thank you. I really feel this has become a personal attack on me, when in fact soooo many more people out there were bagging #beachmeet.
Elle: How am I a road hog? Twitter is there for anybody and everybody and I never claimed a stake in it.
LijaJ: That eloquently put phrase regarding #beachmeet were not words from my mouth, or fingers typing for that matter – I simply re-tweeted (RT) what had been tweeted by someone else, which another person had RT before me.
Kim: All I have done is state my opinion, just like everybody else does on Twitter and I believe, as mentioned above that this has been manipulated. We are all entitled to an opinion – whatever happened to free speech?
With all this ‘Mumbrella mumbo jumbo’ as someone so aptly put it to me, your propagand-ish article in an attempt to gain readers, makes me feel like I have to now censor myself.
22 Apr 09
12:34 am
Hi Christine,
Thanks for your comment. Prior to the event yours was among the most vigorous voices expressing scepticism. I’ve always enjoyed following your tweets and it seemed a little out of character, so I did wonder if someone had offended you, as it was clearly an issue you had strong feelings about. But it wasn’t worth writing about.
Then it was interesting to learn today that you’d previously worked at the organising PR agency. I wonder if those following your tweets knew that? But fair enough, you’re still entitled to your views. Not worth writing about.
You were wondering why you were “singled out”? You did it to yourself. It was your message accusing a former colleague of being condescending that made it worthy of comment. I’d argue there’s a difference between criticising an event, idea or execution, and being directly insulting. When someone – particularly a respected, experienced Twitter user – crosses that line, it is worthy of debate.
You put that message into the public domain. You work in PR. What would you advise a client to expect if they posted a personal message like that?
Cheers,
Tim – Mumbrella
22 Apr 09
12:45 am
Christine,
That’s one of the most childish, unself-aware comments I’ve ever seen. Stop whining that you’ll have to “censor” yourself. If it means not flinging insults at people, then maybe a little bit of self-editing isn’t such a bad idea.
Also, I was there, so I’m going to call you out on your comment that: “some people that were there have bagged it to me on the downlow and told me that it was a blatant stunt for…” There were no blatant plugs.
I don’t believe anyone who was there did tell you that. And I don’t think you even know how to finish that sentence. Kelpenhagen who was also there has written a piece putting it much better than me: http://kelpenhagen.wordpress.c.....l-sandpit/
Don’t you think you should consider you might have been wrong and stop questioning the agendas of everyone who supported this free event?
I feel grubby I’ve even ended up taking part in this conversation.
Pah.
22 Apr 09
12:56 am
Chris/ Dash PR, It looks to me like you had it in for this from the start. You had a posting on the other Mumbrella story about this saying helpfully: “Check Ros Reines @tabloidterror Twitter update – I’m sure I saw something a couple of days about ditching this event…”
Which would look very helpful, if it wasn’t for the face that I’ve looked at your tweets and you’d sent one to Ros Reines (a Telegraph reporter for those who don’t know) telling her not to “buy the BS”.
It comes to something when you’re lobbying journalists not to attend your ex-agency’s events. Sheesh.
22 Apr 09
1:53 am
Fuck me.
Nothing like tedious media c**ts tediously bickering like kids with candy to reinforce media c**tery stereotypes.
FFS – Vacuous c**ts the shameful lot of you.
ps – Tim excepted as I’m a grovelling creep.
22 Apr 09
2:19 am
“There’s even a beachfail hashtag”. I looked. Yes there is – used in one conversation between three people, who weren’t there but were talking about this post! Talk about a self-fulfilling prophecy.
“Whatever happened to free speech?” Er, nothing. And now other people are exercising their free speech to discuss your comments, Christina.
So now you’re not limited to 140 characters, why don’t you come out and explain exactly what your problem with this event was?
22 Apr 09
11:42 am
This is more entertaining than Lindsay Vs Sam!
I’m so going to start following Dash now!
22 Apr 09
12:08 pm
Can we please enforce the 140 character rule now?
22 Apr 09
4:04 pm
I’ve heard from many people in the industry that Christine is prone to emotional outbursts – I doubt that they usually generate this much “coverage” though.
The Twitter ‘non-story’ to ‘story’ ratio gets even higher!!
23 Apr 09
5:44 pm
As the Communications Manager for Hilton Hotels Asia Pacific, I have relished the debate that has come about from sponsoring the Hilton Tweet and Meet. I thought it was timely to give some insight in to the background of the event.
As a provider of meeting facilities, Hilton has played host to many significant meetings over the years. Recently we launched a new meetings promotion, “Meetings for free”. Anyone making an accommodation booking until 30th June for any date in 2009 will be eligible to receive a complimentary meetings package including meeting room facilities, refreshments and lunch.
To help publicise the offer we decided to orchestrate a ‘meeting of the minds’ that would discuss a newsworthy topic; the meeting was to also be held in an iconic location. The topic we chose was Twitter due to its recent explosion in popularity and increased reporting in the mainstream media. Originally, the meeting was to be held on Bondi Beach, as this would provide an iconic backdrop for photographs. Due to poor weather however, we decided to move the event into the hotel. Laptops don’t work very well in the rain!
It seems our meeting certainly provided the debate only a true face to face meeting could generate. Those who attended the meeting got the full story. No wires were crossed and everyone left satisfied. Many people left wishing the meeting had gone on longer. The meeting was completely open to the public and the tickets were free. You didn’t have to be a Twitter expert or novice to attend – everyone was welcome.
The event did what we intended it to do – it generated extensive coverage and water cooler talk. And the discussions that followed over the next 24 hours cemented the fact that the topic chosen was indeed topical and debate worthy.
At Hilton we do not claim to be experts in social media, but we are leaders in the area of meeting facilitation and were thrilled to help facilitate this meeting of the minds.
It is as simple as that! Independent research conducted on behalf of Hilton found that 77 percent of senior executives described offsite meetings as a necessity not a luxury, demonstrating that face to face meetings clearly matter.
The feedback from the attendees and panelists was positive, people at the event looked to be enjoying themselves and were free to leave at any time (the discussion must have been interesting because most stayed to the end). The majority of comments were about wishing the event had gone longer.
We hope this is the start of a series of ‘meeting of the minds’ where newsworthy topics will be discussed utilising the Hilton’s unrivalled meeting facilities.
Charlotte Seymour
Hilton Hotels
24 Apr 09
1:38 pm
Good on you Charlotte – a couple of my team went along and really enjoyed the event.
25 Apr 09
3:39 pm
Sounds like a case of jealousy… “I wasn’t invited to the party therefore I will lash out at everyone who was there or is talking about it”…
Good thing these PR pofessionals are embracing technology and the social media arena.
Remember something is only worth what someone is willing to pay for it, similarly, if your audience congregates there, don’t condemn it (all pretty simple stuff isn’t it?)
JD
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