Dr Mumbo

Can CBA snatch defeat from its Twitter victory?

Remember the punter who Tweeted that CBA was messing up her mortgage only to have Twitter come riding to the rescue like a digital knight on an online white horse?  

The customer in question was Alison Godfrey, a news.com.au journo. It looks like there could yet be another chapter. She’s just tweeted: “There might be another stuff up on my mortgage two days from settlement”

Followed by: “”Ugh think everyone involved in my mortgage application needs a kick up the bum”

Dr Mumbo suspects that the superhuman combination of Twitter and a CBA fear of bad PR may resolve the situation momentarily.

Update: Indeed it has. She’s now posted: “excellent. Mortgage sorted. Thanks 2 cba” And thanks also to big brands’ fear of bad PR too, no doubt.

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